Customer Service Ambassador

6 days ago


Durham, North Carolina, United States Nothing Bundt Cakes - DurhamChapel Hill Full time
Job Summary

We are seeking a highly skilled and enthusiastic Guest Service Representative to join our team at Nothing Bundt Cakes - Durham/Chapel Hill. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and selling our delicious cakes.

Key Responsibilities
  • Guest Interaction: Greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine their interests and needs.
  • Product Knowledge: Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Sales and Merchandising: Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Order Processing: Process guest orders efficiently and accurately utilizing our point-of-sale system and invite guests to join our Email Club to benefit from special promotions.
  • Visual Presentation: Replenish cake display case to ensure a strong visual presentation.
  • Support Functions: Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Compliance: Comply with all health and safety guidelines and company policies and procedures, including strict adherence to dress code and personal hygiene.
  • Attendance and Punctuality: Maintain a consistent work attendance and punctuality record.
Requirements
  • Interpersonal Skills: Exhibits high energy interpersonal skills; is friendly, helpful, positive, patient, socially confident, and communicative.
  • Customer Focus: Enjoys interacting with diverse people and providing a superior guest experience.
  • Multi-Tasking: Can perform multiple tasks simultaneously while maintaining attention to detail.
  • Communication: Has the ability to understand and carry out verbal and written instructions and request clarification when needed.
  • Technology: Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Physical Demands: Has the capacity to stand for extended periods of time and work in a fast-paced environment.


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