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Customer Service Representative

2 months ago

Durham, North Carolina, United States HomeTeam Pest Defense Full time

**Job Summary**

At HomeTeam Pest Defense, we're committed to delivering exceptional service to our customers. As a Customer Service Representative, you'll play a critical role in ensuring our customers receive the highest level of service and support.

**Key Responsibilities:**

  • Provide exceptional customer service, consistent with HomeTeam Pest Defense service standards and metrics.
  • Provide information to prospective customers, initiate new service, and properly set up customer accounts.
  • Maintain good customer relationships and escalate appropriate inquiries or problems to managers.
  • Talk to, calm down, and diffuse customers.

**What We Offer:**

  • Comprehensive benefits package, including medical, dental, vision, and life insurance.
  • 401(k) plan with company match and employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship awards.
  • HomeTeamer discounts.
  • An opportunity to advance within the company.
  • Recognition for a job well done.
  • A friendly work environment.
  • Employee referral bonuses.
  • The opportunity for professional growth and respect that comes from working for an industry leader.

**About Us:**

HomeTeam Pest Defense is a leading pest management company providing service to homeowners and homebuilders for 25 years. We have exclusive technology with our unique Taexx built-in pest control system during a home's construction. As the industry leader, we value PEOPLE, PROGRESS, and PROFESSIONALISM.

**Requirements:**

  • We require the ability to pass a drug screen.
  • Candidates must meet the job requirements and perform job duties with or without accommodations.

**Skills:**

  • Self-Direction
  • Organizing
  • Multitasking
  • Microsoft Office
  • Customer Service
  • Computer
  • Communication

**Education:**

  • High School/GED or better.

**Experience:**

  • 1 year: Ability to work independently.
  • 1 year: Customer service experience.