Customer Service Associate

6 days ago


Durham, North Carolina, United States Quality Talent Group Full time
Job Summary

We are seeking a highly skilled and bilingual Teller to join our team at Quality Talent Group. As a Teller, you will be responsible for providing exceptional customer service and financial solutions to our clients.

Key Responsibilities
  • Process customer transactions and provide financial solutions to meet their needs
  • Support customer engagement and build relationships through effective communication and problem-solving skills
  • Complete operational activities while minimizing risks and ensuring compliance with established policies
  • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of financial procedures and products
  • Receive direction from managers and exercise judgment within defined policies and procedures
  • Escalate questions and issues to more experienced roles
  • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
  • Identify information and services to meet customers' financial needs
Requirements
  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Bilingual speaking and listening proficiency in Spanish/English
Preferred Qualifications
  • 6+ months of experience interacting with people, demonstrated through work, military, or education
  • Customer service focus with experience handling complex transactions across multiple systems
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and team members
  • Experience working with others on a team to meet customer needs
  • Cash handling experience
  • Ability to follow policies, procedures, and regulations
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Well-organized, independent, and able to prioritize in a fast-paced environment
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
Language

English



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