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Customer Service Ambassador

2 months ago

Durham, North Carolina, United States Carpe Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a Sweat Advisor, you will play a critical role in helping our customers find the perfect sweat solutions to meet their needs.

Key Responsibilities
  • Customer Retention: Manage customer auto-renewals and process order replacements to ensure customer satisfaction and loyalty.
  • Product Expertise: Provide product suggestions and usage tips to customers, helping them to get the most out of our sweat products.
  • Trend Analysis: Analyze customer trends and communicate with our marketing and product teams to improve the overall customer experience.
Requirements
  • Customer Service Experience: 1 year of experience in customer-facing roles.
  • Zendesk Experience: 1 year of experience with Zendesk, a preferred skill.
What We Offer
  • Competitive Salary: A competitive salary that reflects your skills and experience.
  • Flexible Work Arrangements: The opportunity to work from home or in a hybrid environment.
  • Benefits Package: A comprehensive benefits package, including health insurance, 401k, and employer-paid life insurance.
  • Opportunity to Grow: The chance to be part of a fast-growing company and contribute to its success.