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Security Officer/Night Ambassador

2 months ago

Durham, North Carolina, United States Bartlett Reserve Full time

About Bartlett Reserve

Bartlett Reserve is a prestigious Independent Living community located in the heart of a beautiful area. We are seeking a highly skilled and experienced Security Officer/Night Ambassador to join our team.

Responsibilities

  • Provide a safe and secure environment for residents and staff during evening and nighttime hours.
  • Serve as an ambassador for the community, executing receptionist, housekeeping, and light maintenance responsibilities to assist in the operation of the community.

Key Responsibilities:

  • Provide a positive first impression to all who enter the community.
  • Answer and screen all incoming calls in a courteous and professional manner, routing calls and taking messages as appropriate.
  • Greet all visitors in a friendly, courteous, and professional manner.
  • Screen and require visitors to "sign in" at the reception desk and manage entry/exit.
  • Notify residents of visitors.
  • Instruct residents' visitors according to residents' instructions.
  • Assist managers with various clerical responsibilities.
  • Page staff wearing beepers, as necessary.
  • Hand out maintenance requests forms and pass them onto the Environmental Services Director.
  • Keep the front desk and lobby area neat and organized.
  • Be familiar with and follow all emergency and safety equipment, including security cameras, phones, and life safety systems.
  • Secure all areas of the building, checking for open doors and any unusual activity.
  • Make frequent scheduled rounds of the interior and exterior of the community during the shift and address any issues presented.
  • Respond to emergencies as directed and per policy.
  • Complete assigned housekeeping and light maintenance tasks as assigned.
  • Follow shift task assignments as provided.
  • Understand all safety policies and procedures.
  • Communicate effectively with the Business Office Manager and other staff.
  • Immediately advise the Business Office Manager, Maintenance Director, and General Manager of any changes in physical and/or mental health of residents, as well as any physical plant or other safety emergencies.
  • Perform other duties as necessary.

Qualifications

  • High School Diploma required.
  • Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities.
  • Prior experience in working with the public.
  • Requires considerable initiative and judgment.
  • Must be able to work flexible hours and participate in holiday activities.
  • Must be comfortable with a multi-line telephone system, answering, taking messages, and transferring calls.
  • Strong organizational, oral, and written communication skills.
  • Experience and ability to handle housekeeping and light maintenance tasks assigned.
  • Self-motivated and ability to work with minimal supervision.
  • Must possess the ability to communicate effectively with all levels of management, employees, and outside contacts.
  • Customer service orientation.
  • A proven team player.
  • Physically able to bend and reach.
  • Physically able to sit for extended periods of time.
  • Physically able to lift up to 40 pounds at times.

Miscellaneous

  • May have their picture taken and image used in community advertising.
  • May be video recorded from devices installed by families in residents' apartments.
  • Required to work weekends and holidays as assigned.
  • May be required to work on shifts other than the one for which hired.
  • May be required to work extended hours (up to 16 hours per day).
  • May be exposed to infectious waste, diseases, conditions, etc., including HIV, AIDS, and Hepatitis B & C viruses.
  • Could be subject to hostile and emotionally upset residents due to mental status.
  • Background, criminal, and drug tests as required by HR policies and procedures.
  • May be asked to submit to random drug test during employment.