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Client Relations Representative

2 months ago


The Colony, Texas, United States Nebraska Furniture Mart Full time

Company Overview:
Nebraska Furniture Mart (NFM) has been a leader in the furniture industry since 1937, dedicated to creating a welcoming environment for our customers. Our commitment to excellence has earned us recognition as one of Furniture Today's Best Places to Work. We pride ourselves on a stable and enjoyable workplace, fostering a culture of community service and personal growth.

Position Summary:
As a Customer Service Specialist, you will play a vital role in ensuring customer satisfaction by addressing inquiries related to pre and post-delivery services. If you possess strong problem-solving skills and a passion for helping others, this position is tailored for you.

Key Responsibilities:

  • Deliver Exceptional Service: Provide outstanding customer support by resolving issues promptly and courteously.
  • Build Customer Loyalty: Foster positive relationships with customers to enhance their experience and encourage repeat business.
  • Follow Up: Address customer concerns and needs in a timely manner, ensuring their satisfaction.
  • Utilize the HEAT Method: Practice active listening, empathy, and effective problem resolution.

Evaluation and Processing:
  • Assess Customer Needs: Understand customer requirements to provide tailored service solutions.
  • Account Management: Review customer accounts and merchandise status to recommend appropriate services.
  • Transaction Management: Accurately process returns, exchanges, refunds, and service claims.

Qualifications:
  • High School Diploma or GED preferred.
  • 1-3 years of experience in customer service is advantageous.
  • Proficiency in Microsoft Office applications.
  • Bilingual in English and Spanish is preferred.
  • Availability to work flexible hours, including weekends and evenings.
  • Successful completion of a pre-employment screening.

Benefits:
As a full-time member of the NFM family, you will enjoy:
  • Immediate access to earned pay through same-day pay options.
  • Competitive compensation with annual increases.
  • An inclusive workplace culture that values diversity.
  • Comprehensive health, dental, and vision insurance.
  • Paid holidays and time off.
  • Employee discounts on merchandise.
  • Opportunities for career development and community involvement.
  • Tuition reimbursement programs.
  • 401(k) plan with company match and investment options.

Nebraska Furniture Mart is an Equal Opportunity Employer.