Customer Service Representative

4 days ago

The Colony, Texas, United States Scheels Full time
About the Role

We are seeking a highly skilled and customer-focused Receptionist to join our team at Scheels. As a Receptionist, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience.

Key Responsibilities
  • Provide world-class customer service by answering incoming calls, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Represent Scheels as a friendly, courteous, and knowledgeable professional, embodying the company's values and mission.
  • Assist with general office duties, including mail service, sorting, and opening mail, as well as updating phone lists and assisting other office positions as needed.
  • Create daily pocket schedules, make signs for all shops, order supplies, and maintain a stocked inventory.
  • Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth.
Requirements
  • High school diploma or equivalent required; associate's degree or equivalent from a two-year college or technical school preferred.
  • 6-12 months of related experience and/or training; or equivalent combination of education and experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to sit, stand, bend, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
What We Offer
  • A competitive hourly rate of $15.00.
  • A comprehensive benefits package, including health and dental insurance, short-term and long-term disability insurance, all-state accident insurance, employee assistance program, paid time off, holiday pay, 401(k)/Roth(k), maternity leave, and bereavement leave.
  • A dynamic and supportive work environment that encourages growth and development.
Equal Employment Opportunity

Scheels is an equal employment opportunity employer, providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

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