Customer Service Representative-Flooring Specialist

3 days ago


The Colony, Texas, United States FS Builder Resources Full time
Job Overview

FS Builder Resources is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Enter customer details and order specifications accurately and efficiently
  • Update records for reselections and/or rescheduled installs
  • Assist customers with order resolutions and provide solutions to their problems
  • Work collaboratively with other team members to achieve daily expectations
  • Adhere to confidentiality regulations and maintain the highest level of professionalism
  • Proofread data and ensure accuracy

Requirements:

  • 1-3 years of customer service experience preferred
  • High School Diploma/GED/College required
  • Ability to type 40 WPM preferred
  • Excellent communication and interpersonal skills
  • Positive attitude and drive to succeed

Benefits:

  • Medical, Dental, and Vision coverage
  • 401K
  • Paid Holidays
  • Vacation and Personal Time
  • Employee appreciation events

FS Builder Resources is an Equal Opportunity Employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

This job description is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business.



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