AV Field Service Technician

4 days ago


The Colony, Texas, United States AVI-SPL Full time
Job Summary

The AVI-SPL Field Service Technician will collaborate with the Global Helpdesk to provide exceptional service support for customers at on-site locations, with the ultimate goal of restoring functionality to our customers' assets while delivering a world-class customer experience.

Key Responsibilities
  • Read and interpret electronic schematics and architectural blueprints to ensure accurate installation and maintenance of AV systems.
  • Perform preventative maintenance visits to maintain a stable client-based system and ensure optimal performance.
  • Clean various AV equipment, including camera lenses, monitors, and equipment fans, to maintain their functionality and appearance.
  • Take responsibility for accurately completing job documentation as needed to ensure seamless communication and collaboration.
  • Field installation of control programs (AMX / Crestron/Firmware) - upload and download capability to ensure seamless integration and functionality.
  • Field service support of networked devices (Routers IP Protocols etc.) to ensure optimal performance and reliability.
  • Perform service tasks in a timely and quality-conscious manner, including pulling cable, installing connectors, mounting projectors, and hanging ceiling mounts.
  • Provide necessary training and support for next-level service technicians to ensure knowledge transfer and skill development.
  • Provide end-user client training as needed to ensure seamless adoption and utilization of AV systems.
  • Adhere to and understand OSHA standards for all phases of the job to ensure a safe working environment.
  • Setup and troubleshoot various video codecs/video teleconferencing systems to ensure optimal performance and functionality.
  • Travel to various job sites as required to provide on-site support and service.
Requirements
  • Effectively communicate with employees, customers, and colleagues to ensure seamless collaboration and communication.
  • Ability to use hand and power tools in a safe and efficient manner to ensure optimal performance and safety.
  • Ability to work and think independently, ensuring to meet deadlines and deliver high-quality results.
  • Basic computer knowledge to ensure seamless integration and functionality of AV systems.
  • Knowledge of basic signal flow for audio, video, and control to ensure optimal performance and functionality.
  • Ability to manage small to medium projects to ensure timely completion and high-quality results.
  • Ability to solder & crimp connectors to ensure seamless integration and functionality of AV systems.
  • Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards to ensure safe and efficient travel to job sites.
Preferred Qualifications
  • Minimum of 3 years of audiovisual integration experience to ensure expertise and knowledge in AV systems.
  • Formal education in Electronics or related field to ensure a strong foundation in technical principles and concepts.
  • Minimum of a High School Diploma or equivalent to ensure a solid educational foundation.
  • Preferred external training: OSHA 30-Hour Construction Course, Avixa (InfoComm) Quick Start to the Audio-Visual Industry, Avixa (InfoComm) CTS General Certification, AMX Intro to Networking for AV Professionals, Crestron Professional Installation, Exton AV Associate Certification.


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