Client Support Specialist

1 week ago

Raleigh, North Carolina, United States Applied Industrial Technologies Full time

Position: Customer Service Representative / Inside Sales

Company Overview: Join a prominent global distributor in the industrial sector that offers more than just order processing and complaint resolution. We collaborate with over 4,000 top-tier manufacturers, ensuring we always have the right products available for our customers.

Role Overview: As a Customer Service Representative, you will be the first point of contact for our clients, assisting them with a variety of inquiries and challenges. Your role will involve building lasting business relationships through consistent communication and consultation. Given the nature of our service and parts center, your ability to swiftly provide accurate parts and solutions is crucial, especially during critical equipment failures. Hands-on tasks requiring mechanical skills may also be part of your responsibilities.

Key Responsibilities:

  • Assist customers via phone and in-person interactions.
  • Guide customers in obtaining the necessary parts.
  • Engage with clients to understand their needs, conduct research, and recommend appropriate solutions.
  • Achieve and surpass monthly sales targets while enhancing customer satisfaction.
  • Prepare quotes and process orders.
  • Deliver post-order support.
  • Measure specifications for various parts as needed.

Qualifications:

Our ideal candidates are proactive individuals who strive to exceed expectations. Essential skills include strong prioritization, multitasking abilities, and a sense of urgency, along with excellent verbal and written communication. Building rapport and fostering solid relationships with diverse customers is vital.

Specific qualifications include:

  • A minimum of 6 months of experience in customer service.
  • Mechanical and mathematical aptitude.
  • Exceptional telephone communication skills.
  • A willingness and ability to quickly learn new systems and processes.
  • Proficient computer skills, especially in Excel.
  • A high school diploma or equivalent.
  • A valid driver's license with a clean driving record.
  • Experience with SAP or ERP systems is preferred.
  • Knowledge of industrial distribution products and hydraulics is advantageous.

Benefits:

As a Customer Service Representative at Applied Industrial Technologies, you will be part of a well-established company known for its strong performance and growth. We value your input and encourage innovative ideas. Our commitment to your professional development includes:

  • Competitive base salary with bonus opportunities.
  • Comprehensive health, vision, and dental insurance, along with a 401(k) plan featuring company matching.
  • Paid time off, including vacation, sick leave, and holidays.
  • Tuition reimbursement programs.
  • Personalized training and development initiatives.
  • Opportunities for career advancement.

Join us in building a fulfilling career with a leader in industrial distribution.

Equal Opportunity Employer: We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, disability, or any other characteristic protected by law.

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