Veterinary Client Support Specialist

2 weeks ago


Raleigh, North Carolina, United States Innovetive Petcare Full time

Veterinary Client Support Specialist Department:
Receptionists

Employment Type:
Full Time

Location:
Not Specified

Position Overview:


Are you passionate about animal welfare and skilled in providing exceptional customer service? We are seeking a dedicated Veterinary Client Support Specialist to serve as the first point of contact for our clients and their beloved pets.

In this essential role, you will ensure that our clients and their pets receive outstanding service throughout their visit.

Key Responsibilities:
  • Deliver friendly and high-quality customer service to both pets and their owners.
  • Process payment transactions efficiently.
  • Manage phone calls, schedule appointments, and gather necessary medical information.
  • Verify the status of patient immunizations and test results.
  • Coordinate with veterinary staff regarding patient arrivals and required treatments.
  • Assist in filling prescriptions and managing product requests as directed by veterinary professionals.
  • Accurately enter data into the clinic's management software.

This list of responsibilities is not exhaustive; additional tasks may be assigned as needed.


Preferred Qualifications:
  • A genuine enthusiasm for animal care and welfare.
  • Excellent communication and interpersonal abilities.
  • Capability to multitask and excel in a dynamic environment.
  • Computer proficiency.
  • A positive demeanor and collaborative spirit.

Benefits:
  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Employee discounts
  • Flexible work schedules
  • 401K with company matching
  • Opportunities for training and career advancement

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