Customer Support Specialist

2 weeks ago


Raleigh, North Carolina, United States Consulting Advantage Ltd Full time
Job Overview

Consulting Advantage Ltd is seeking committed Customer Support Specialists who are enthusiastic about assisting clients and possess strong problem-solving skills.

In the role of a Customer Support Specialist, you will serve as the initial contact for our clients, delivering assistance and support through various communication channels. Your responsibilities will include managing incoming inquiries and ensuring that clients receive prompt and effective solutions to their concerns, while consistently upholding a high level of service quality.

Primary Responsibilities:

  • Manage incoming calls and address client inquiries with professionalism and efficiency.
  • Provide clients with product details, troubleshooting assistance, and resolution of issues.
  • Record client interactions and maintain precise documentation in our customer relationship management system.
  • Follow up with clients to confirm satisfaction and resolution of their concerns.
  • Evaluate client inquiries and escalate complex matters to the relevant department as needed.
  • Offer insights to management regarding frequent issues or feedback to enhance service processes.
  • Stay updated on product developments and company policies to relay accurate information to clients.
  • Engage in training and development programs to improve product knowledge and customer service capabilities.

Required Qualifications:

  • Previous experience in customer service, ideally within a call center setting.
  • Outstanding communication abilities, both written and verbal.
  • Strong analytical skills and the ability to manage challenging client interactions with professionalism.
  • Capability to multitask and operate effectively in a dynamic environment.
  • Familiarity with computer applications and CRM tools for data management and client interaction tracking.
  • A positive demeanor, collaborative spirit, and dedication to delivering exceptional customer service.


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