Technical Support Specialist for Scientific Instrumentation

6 days ago


Rockville, Maryland, United States Saitech Inc Full time

Saitech Inc is a reputable organization committed to delivering exceptional scientific instrumentation support. We are currently seeking a highly skilled Technical Support Specialist to join our team in Rockville, MD.

Job Summary

The primary role of this position is to provide technical assistance and support to customers with regards to scientific instrumentation. The successful candidate will possess excellent communication skills, both verbal and written, as well as the ability to troubleshoot complex issues.

About the Position

We offer a competitive salary range of $60,000 - $80,000 per year, commensurate with experience, along with a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off.

Responsibilities
  • Provide technical support and assistance to customers via phone, email, or in-person
  • Troubleshoot complex technical issues related to scientific instrumentation
  • Collaborate with cross-functional teams to resolve customer issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with industry trends and developments in scientific instrumentation
Requirements
  • Bachelor's degree in a relevant field such as computer science, engineering, or physics
  • Minimum 2 years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and troubleshooting skills
Benefits

We offer a comprehensive benefits package that includes:

  • Medical, dental, and vision insurance
  • 401(k) matching
  • Paid time off
  • Professional development opportunities


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