AWS Systems Support Specialist

2 weeks ago

Atlanta, Georgia, United States Apex Informatics Full time
Job Overview

Position: Systems Administrator - Information Technology

Experience Required: 3-5 years

Role Summary: Apex Informatics is in search of a proficient Systems Administrator to enhance our Information Technology division. The ideal candidate will possess 3 to 5 years of experience in technical support, particularly within an Amazon Web Services (AWS) framework. This position entails delivering technical assistance to users, managing hardware and software, overseeing AWS server operations, and executing IT helpdesk responsibilities.

Note: Local candidates are preferred, as the selected individual will be required to work onsite full-time during the initial onboarding period.

Key Duties:

  • Provide comprehensive technical support for hardware, software, and application-related inquiries.
  • Administer and optimize AWS servers, ensuring peak performance and robust security measures.
  • Oversee IT helpdesk operations, addressing user requests and resolving technology-related challenges.
  • Monitor and diagnose server issues within the AWS ecosystem.
  • Assist in the deployment and management of AWS services, including EC2, S3, RDS, KMS, CloudFormation, and CloudWatch.
  • Create and maintain scripts and programs for AWS management utilizing languages such as Python, Bash, and PowerShell.
  • Collaborate with the IT team to integrate new technologies and enhance existing systems.
  • Ensure adherence to company policies and protocols concerning IT and data security.

Essential Skills and Qualifications:

  • 3 to 5 years of experience in IT support, addressing technical issues related to hardware, software, and applications.
  • Demonstrated experience in an AWS environment with hosted servers.
  • In-depth knowledge and practical experience with AWS services, including:
    • EC2 (Elastic Compute Cloud)
    • S3 (Simple Storage Service)
    • RDS (Relational Database Service)
    • KMS (Key Management Service)
    • CloudFormation
    • CloudWatch
    • Proficiency in scripting and programming for AWS (Python, Bash, PowerShell)
    • AWS Support services
  • Strong analytical and problem-solving capabilities.
  • Experience in IT helpdesk functions and user support.
  • Excellent verbal and written communication skills.
  • Ability to work autonomously as well as collaboratively within a team.

Preferred Qualifications:

  • AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified SysOps Administrator).
  • Experience in network configuration and security.
  • Familiarity with ITIL (Information Technology Infrastructure Library) methodologies.

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