Fleet Operations Coordinator

5 days ago


Southfield, Michigan, United States Midas ARNAZ Auto Group Full time
Job Summary

We are seeking a highly skilled Fleet Dispatcher to join our team at Midas / ARNAZ Auto Group. As a Fleet Dispatcher, you will play a critical role in dispatching emergency roadside assistance calls to members and / or club fleet personnel via radio, telephone or electronically.

Key Responsibilities
  • Dispatch calls for emergency roadside assistance and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system.
  • Perform geographical location spotting and map reading to provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location.
  • Monitor dispatched calls and take action to resolve and correct service or other potential problems.
  • Handle driver / customer escalations in accordance with established procedures.
  • Provide explanations to customers and reports / document service issues.
  • Close service requests using company electronic dispatching system.
  • Accept payment from members / customers, when necessary.
  • Reconcile and resolve rudimentary payment issues and maintain related records and files.
  • Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required.
  • Ensure proper maintenance of tow trucks, service vehicles and equipment.
  • Assist coworkers and less-tenured dispatchers, as necessary.
Requirements
  • Excellent written and verbal communication skills.
  • Call center environment experience, Past experience dispatching calls.
  • Positive Attitude and willingness to succeed.
  • Work in a fast-paced environment.
  • MUST be a Team-player.
  • Excellent Problem-solving skills.
  • Willingness and ability to work irregular hours, weekends and/or holidays.
  • Customer service experience.
  • Knowledge of policies and procedures (service benefits) relative to emergency road service.
Benefits & Perks
  • Hourly Wage + Bonus.
  • Career Advancement.
  • Health Insurance; Dental/Vision.
  • 2 Weeks paid vacation Vacation.
  • Holiday Pay.
  • Expense Reimbursement.


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