Service Coordinator

5 days ago


Richmond, California, United States Foster Plumbing & Heating Inc Full time
Overview: Foster Plumbing & Heating Inc is a leading provider of plumbing and heating services. We are seeking an experienced Service Dispatcher to join our team.

Foster Plumbing & Heating Inc offers a competitive salary based on experience, ranging from $45,000 to $65,000 per year. Our comprehensive benefits package includes 401(k) matching, dental insurance, health insurance, paid time off, training & development opportunities, and vision insurance.

Job Summary: The Service Dispatcher will report to the Service Manager and be responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent will also assist the Service Manager in achieving the applicable sections of the corporate strategic plan.

Duties and Responsibilities:
  • Assist the Service Manager in planning, organizing, and coordinating department resources and goals.
  • Schedule service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
  • Maintain a working relationship with the accounts receivable staff on the collection of problem accounts.
  • Coordinate the scheduling of the Parts Runner's time with the Installation Manager.
  • Cooperate with all Departments in support of all facets of the Service Department's goals and objectives.
  • Help resolve customer complaints in a timely, efficient, and cost-effective manner, and report all such incidents to the Service Manager.

Requirements:
  • Proven experience in a customer service environment preferably in HVACR contracting, Plumbing or building services industry.
  • Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR and Plumbing field, suppliers, and the hearing impaired.
  • Basic knowledge of HVACR technology and Plumbing practices.
  • Knowledge of HVACR and Plumbing-related terms.
  • Ability and initiative to work a non-standard schedule as needed.
  • Skill and ability to communicate service jobs and service contracts, in a letter, and on the phone.
  • Current Virginia driver's license with a 'clean' driving record.


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