Help Desk Specialist II

5 days ago


New Orleans, Louisiana, United States General Dynamics Information Technology Full time

Job Summary:

We are seeking a highly skilled Help Desk Specialist II to join our team at General Dynamics Information Technology. As a Help Desk Specialist II, you will be responsible for providing technical support and assistance to customers via multiple support channels, including phone, email, chat, and enterprise ITSM.

Key Responsibilities:

  • Assist and support end-users with technical issues and questions related to specialized software systems and applications.
  • Apply basic troubleshooting, issue isolation, and diagnostic techniques to identify technical problems and recommend solutions.
  • Document requests and incidents according to business processes and standard operating procedures.
  • Provide case status updates to management and end-users according to service level guidelines.
  • Maintain a high level of courteous customer service at all times.

Requirements:

  • A high school diploma or equivalent.
  • 2 or more years of related technical experience.
  • An ability and willingness to obtain and maintain a SECRET government clearance.
  • An ability and willingness to obtain an ITIL Foundations v4 or HDI-SCA certification within 90 days of hire.
  • An ability and willingness to work on-site, as required.
  • Louisiana residency, living within a reasonable driving distance of our New Orleans facility.
  • US Citizenship.

Preferred Qualifications:

  • Demonstrated experience with Navy Applications or Service Desks such as Navy 311, LOG IT, NIS, NCORS, NEST/RAPT, or NAVSUP BSC.
  • An active SECRET clearance.
  • An ITIL Foundations v4 or HDI-SCA certification.

About Us:

General Dynamics Information Technology (GDIT) is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

Why Work for Us:

  • 401K with company match.
  • Comprehensive health and wellness packages.
  • Internal mobility team dedicated to helping you own your career.
  • Professional growth opportunities including paid education and certifications.
  • Cutting-edge technology you can learn from.
  • Rest and recharge with paid vacation and holidays.


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