Help Desk Support Representative
6 days ago
Job Summary
We are seeking a highly skilled and experienced Help Desk Support Representative to join our team at Leidos. As a member of our IT support team, you will play a critical role in providing top-notch technical support to our customers.
Key Responsibilities
- Provide tier 1 level support to customers via phone and online channels
- Perform troubleshooting and resolve technical issues in a timely and efficient manner
- Document and communicate outage information to stakeholders
- Execute scripts and perform health and status monitoring of networks
- Correlate events and incidents for management of IT services
Requirements
- Active DOD Secret clearance
- DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)
- High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience
- Ability to work shifts, including evenings and weekends
Preferred Qualifications
- Experience in IT customer service, including 2 years of IT ticketing system experience and 1 year of experience in remote desk takeover tools and usage
Compensation
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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