Technology Support Specialist

2 months ago


New Orleans, Louisiana, United States Kean Miller LLP Full time
About the Role

We are seeking a highly skilled Technology Support Specialist to join our Technology Department in our New Orleans office. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our employees.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to employees, including troubleshooting, resolving, and escalating issues.
  • Training and Development: Design and deliver technical training programs to enhance employee productivity and adoption of firm applications and technology.
  • Inventory Management: Manage hardware and software inventory, including tracking and maintaining accurate records.
  • Documentation: Maintain clear and concise documentation of technical issues, resolutions, and training programs.
  • Collaboration: Work closely with other team members to ensure seamless delivery of technical support and training services.
Requirements
  • Technical Knowledge: Proficiency in Active Directory, Microsoft Windows 10 Enterprise, Microsoft Office 365, and standard tools for diagnosing and resolving desktop, laptop, network, and mobile device issues.
  • Education and Experience: Bachelor's degree or equivalent technical certifications, with a minimum of 3 years of help desk/support experience.
  • Soft Skills: Excellent communication, problem-solving, and organizational skills, with the ability to work independently and collaboratively as part of a team.
About Kean Miller LLP

Kean Miller LLP is a leading law firm with a strong commitment to providing exceptional service to our clients. We offer a competitive salary and benefits package, a great work environment, and opportunities for professional growth and development.



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