IT Infrastructure Asset Supervisor

2 weeks ago


Alexandria, Virginia, United States GCB Services LLC Full time
Job Overview

We are seeking an experienced IT Infrastructure Asset Supervisor to oversee the management of IT assets within our organization. This role is crucial for ensuring the efficient operation and maintenance of our technology resources.

Key Responsibilities:

Project Oversight:

  • Direct and oversee asset management initiatives, including the strategic refresh cycle for technology, ensuring timely and budget-conscious completion.
  • Create comprehensive project timelines, milestones, and resource distribution plans.
  • Collaborate with various stakeholders, including procurement and logistics teams, to ensure seamless project execution.
  • Continuously monitor project advancement, identify potential risks, and apply appropriate mitigation measures.
  • Provide regular updates on project status, including challenges and resolutions, to upper management and stakeholders.

Asset Lifecycle Management:

  • Manage the complete lifecycle of IT hardware assets, including desktops and mobile devices.
  • Formulate and enforce asset management policies aligned with the technology refresh cycle.
  • Utilize ServiceNow to track asset inventory, usage patterns, and maintenance schedules.
  • Ensure adherence to company policies, standardization efforts, and compliance with regulatory standards.
  • Analyze asset performance data to enhance utilization and minimize costs, focusing on warranty expirations and replacement strategies.
  • Establish and maintain a stock of IT hardware supplies within the service desk environment.
  • Oversee the procurement, deployment, and replacement of approximately 1,000 workstations annually, alongside the efficient upgrade of 170 mobile devices.

Qualifications:

  • Master's degree with 8 years of relevant experience, Bachelor's degree with 11 years, or a High School Diploma with 17 years of experience.
  • Proven background in asset management or a similar field.
  • Demonstrated project management experience, ideally with relevant certifications (PMP, PRINCE2, etc.).
  • Exceptional organizational, analytical, and leadership capabilities.
  • Proficient in ServiceNow.
  • Strong communication and leadership skills.
  • Adept at managing multiple projects and prioritizing tasks effectively.
  • Excellent problem-solving abilities and meticulous attention to detail.

Essential Skills:

  • 8+ years of experience in managing IT infrastructure projects.
  • 8+ years of experience in communications management.
  • 8+ years of customer service experience.
  • 8+ years of experience in requirements analysis.
  • 8+ years of experience in design analysis.
  • Outstanding written and verbal communication skills.
  • 2+ years of experience with ServiceNow.

Preferred Skills:

  • Knowledge of ITIL Service Management principles.
  • Project Management Professional certification.
  • 3+ years of leadership experience in asset management.


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