Guest Services Representative

2 weeks ago

Austin, Texas, United States Pathfinder Hospitality Full time
Guest Services Representative

Are you a customer service enthusiast with a knack for creating memorable experiences? At Pathfinder Hospitality, we are seeking individuals who embody a positive and inviting attitude, making our guests feel at home.

We believe in nurturing potential and are committed to training those who possess the right mindset and ambition to thrive in our environment. Skills can be developed, but a genuine passion for hospitality is essential. If you are dedicated to providing exceptional service and delighting our guests, we encourage you to consider this opportunity.

About Us: Our commitment to excellence is reflected in our philosophy of Platinum Service, which means treating others with unparalleled care and respect. At Pathfinder Hospitality, our dedication to hospitality is deeply ingrained in our culture.

Culture and Values: We strive to innovate and exceed expectations, ensuring memorable experiences for both our guests and employees. Our core values guide us:
  • Accountability: We uphold our commitments with reliability.
  • Collaboration: Every voice matters.
  • Empowerment: We learn and grow from our experiences.
  • Engagement: We advocate for our industry.
  • Innovation: We transform the ordinary into the extraordinary.
  • Integrity: We keep our promises.
  • Passion: Our heartfelt commitment drives us.
  • Transparency: We share our successes and challenges openly.
If you resonate with our values and are committed to delivering outstanding service, we would love to hear from you.

Minimum Qualifications:
  • Experience in customer service is essential; hotel front desk experience is advantageous but not mandatory.
  • Fluency in multiple languages, such as Spanish and English, is a plus.
  • Strong communication and interpersonal skills with a friendly demeanor.
  • Excellent problem-solving abilities and multitasking skills.
  • Proficient in computer applications.
  • Familiarity with the local area is beneficial.
  • Availability to work weekends and holidays.
  • Willingness to assist in hotel sales and marketing initiatives.
Responsibilities: This role encompasses various duties that may evolve over time:
  • Act as a brand ambassador, embodying the hotel's values in every guest interaction.
  • Warmly welcome guests during check-in and check-out, ensuring a remarkable experience.
  • Handle guest payments and reservations, striving to exceed expectations.
  • Address guest inquiries and resolve issues promptly.
  • Maintain accurate guest records and room assignments.
  • Promote and upsell hotel amenities confidently.
  • Present a professional appearance that reflects the hotel's brand.
  • Foster a collaborative team environment focused on guest satisfaction.
Compensation/Pay: $15

At Pathfinder Hospitality, we believe in providing Platinum Service to our associates as well. Here are some of the benefits we offer:
  • 8 paid holidays, flexible PTO, and vacation time.
  • Birthday pay.
  • Additional paid time off for community involvement.
  • Health insurance options.
  • IRA match program.
  • Mental health and wellness support, including access to a life coach.
  • Employee development opportunities.
  • Discounted stays at hotels within our portfolio.

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