Guest Services Representative

2 weeks ago


Austin, Texas, United States El Cosmico Full time

Guest Services Representative - El Cosmico

Job Category: Rooms Hourly Requisition Number: GUEST00123

Job Details

Description

About our Company:

El Cosmico is a unique hospitality destination that embraces the spirit of adventure and creativity. Nestled in a vibrant community, we offer a blend of accommodation options that reflect the charm and character of our surroundings. Our property features an array of lodging styles, outdoor spaces, and cultural experiences that connect guests to the local environment.

We are seeking a candidate who possesses:

  • A high school diploma or equivalent; a college degree is preferred.
  • At least six months of relevant experience in the hospitality or service sector.
  • Proficiency in the primary language(s) used in the workplace.
  • Familiarity with various computer systems, including Property Management Systems.

Job Responsibilities:

  • Welcome and assist all guests with check-in and check-out processes in a professional and personalized manner.
  • Accurately manage hotel reservations and inquiries.
  • Address guest comments and concerns promptly, escalating issues to supervisors as necessary.
  • Foster positive relationships with both guests and team members.
  • Handle incoming calls with courtesy and professionalism.
  • Maintain a detailed log of guest requests and complaints, ensuring all items are resolved.
  • Secure and balance shift banks, verifying all transactions.
  • Ensure accuracy in all billing and accounting procedures.
  • Stay informed about hotel availability, rates, and local events that may affect occupancy.
  • Issue safety deposit boxes as requested by guests.
  • Possess extensive knowledge of local attractions, dining options, and amenities.

Benefits:

El Cosmico offers competitive compensation and a supportive work environment that values creativity and individuality. Our benefits package for employees working 20 hours per week or more includes:

  • Subsidized Medical, Dental, and Vision insurance.
  • Company-paid Life Insurance and Long-Term Disability coverage.
  • Short-Term Disability coverage.
  • Generous Paid Time Off for full-time employees.
  • Complimentary stays at El Cosmico properties for full-time employees.
  • 401k plan with company matching.
  • Employee discounts.

Core Values:

At El Cosmico, we believe in:

  • Authenticity: Treating everyone with respect and fostering meaningful relationships.
  • Creativity: Going above and beyond to inspire through design and service.
  • Community: Contributing to the local culture and supporting our surroundings.
  • Growth: Embracing learning and continuous improvement in all areas.

We are an equal opportunity employer and value diversity in our workforce.



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