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Guest Services Representative

2 months ago

Austin, Texas, United States Pathfinder Development Full time

Overview: The Guest Services Representative will deliver outstanding customer support and ensure that guests feel welcomed, comfortable, and well cared for throughout their stay.

Key Responsibilities:

  • Coordinate with housekeeping, maintenance, and sales teams to promptly address guests' requests.
  • Manage front desk operations, including guest check-ins and check-outs.
  • Assist guests in making reservations or scheduling local entertainment and services.
  • Handle incoming calls from guests, documenting details for future reference.
  • Respond to inquiries regarding potential bookings.
  • Exceed guest expectations by anticipating their needs and recommending local attractions.
  • Maintain ongoing communication with guests regarding weddings, corporate retreats, and other events to ensure readiness.
  • Report any incidents or injuries to management without delay.
  • Availability for flexible work hours, including mornings, evenings, weekends, and holidays.
  • Provide top-tier guest service consistently, aiming to surpass guest expectations.
  • Adhere to scheduled work hours and comply with attendance policies.
  • Encourage and motivate colleagues and guests alike.
  • Continuously learn new policies and more efficient processes.
  • Master all relevant regulations and guidelines.
  • Familiarity with the hotel’s property management system.
  • Accurately input information into an online database.
  • Demonstrate a willingness to develop strong customer service skills.
  • Deliver a level of service that aligns with the company's commitment to excellence.

Qualifications:

Strong interpersonal and teamwork abilities are essential. A desire for personal and professional growth is important, regardless of your current career stage.

Education/Experience:

Less than a high school diploma; or up to one month of related experience or training; or an equivalent combination of education and experience.

Proficiency in Microsoft Office applications is required.

Language Skills:

Ability to read and understand simple instructions, short correspondence, and memos. Capability to write basic correspondence.

Mathematical Skills:

Ability to perform basic arithmetic operations and interpret simple graphs.

Reasoning Ability:

Ability to apply common sense to carry out detailed instructions and solve problems in standardized situations.

Physical Demands:

This role requires standing for a significant portion of the workday, with some walking and sitting involved. The ability to communicate effectively is crucial.

Work Environment:

Employees may encounter various environmental conditions, including wet or humid areas, and must be prepared for potential exposure to moving mechanical parts and outdoor weather conditions.