Guest Services Representative

2 weeks ago

Rock Hill, South Carolina, United States Hilton Garden Inn Rock Hill Full time
Hilton Garden Inn Rock Hill

Position Overview: The Guest Services Representative is responsible for providing a warm welcome to guests, efficiently managing inquiries, and overseeing check-in/check-out processes along with room bookings.

Key Benefits: We offer comprehensive Medical/Dental/Vision plans, a competitive Paid Time Off (PTO) policy, performance-based rewards, daily pay options, an incentive program for Employee Referrals, and the opportunity to thrive in a recognized environment that values and promotes talent from within.

Founded in 1988, our organization has grown from a family-owned business into a fully integrated firm specializing in development, management, and investment in leading hotel brands and boutique properties. We pride ourselves on maintaining a family-like atmosphere that nurtures relationships with our employees, partners, and the communities we serve.

Main Duties:
  • Providing prompt, courteous, and professional assistance to guests at all times.
  • Upholding high standards of service and friendliness.
  • Addressing guest inquiries or concerns swiftly and effectively to ensure satisfaction.
  • Processing guest transactions, managing payments, and following cash handling procedures.
  • Handling guest correspondence and messages with respect for privacy and professionalism.
  • Staying informed about hotel brand offerings and various programs (travel initiatives, special deals).
  • Communicating effectively with different departments and management regarding guest feedback and issues.
  • Managing incoming calls, welcoming visitors in the lobby, and assisting team members needing front desk support.
  • Demonstrating thorough knowledge of hotel safety and emergency protocols.
Qualifications:
  • High school diploma, GED, or equivalent.
  • Experience in customer service, front-facing roles, or guest-focused positions.
  • Proficiency in Microsoft Office or similar software applications.
  • Prior experience in hospitality as a front desk agent, hotel receptionist, or in guest services is preferred.
  • Familiarity with property management systems (PMS), Quore, PBX, and other hotel-related software is advantageous.
  • Fluency in English is essential.
  • Strong written and verbal communication skills are required.
  • Excellent problem-solving abilities, critical thinking, multitasking skills, and the ability to interact with individuals under pressure.
Commitment to Diversity:

We are an equal opportunity employer dedicated to fostering diversity and inclusivity in the workplace. Discrimination or harassment based on race, color, gender, religion, sexual orientation, nationality, disability, genetic data, pregnancy, or any other protected characteristic as defined by federal, state, or local laws is strictly prohibited.

This overview outlines essential responsibilities and qualifications. The list is not exhaustive and may not cover all current or future duties or skills required. Reasonable accommodations can be made to assist individuals with disabilities in performing essential functions.

Pre-employment checks will be conducted.

  • Guest Services Representative

    2 weeks ago

    Rock Hill, South Carolina, United States Hilton Garden Inn Rock Hill Full time

    Hilton Garden Inn Rock Hill Position Overview: The Guest Services Representative is responsible for warmly welcoming guests, managing inquiries, facilitating check-ins and check-outs, and handling room reservations with efficiency and professionalism. Key Benefits: We offer comprehensive Medical/Dental/Vision insurance, a competitive Paid Time Off (PTO)...

  • Guest Services Representative

    2 weeks ago

    Rock Hill, South Carolina, United States Hilton Garden Inn Rock Hill Full time

    Hilton Garden Inn Rock Hill Overview: The Guest Services Representative is responsible for providing a warm welcome to guests, managing inquiries, and overseeing check-in/check-out processes and room bookings. Key Benefits: We offer comprehensive Medical/Dental/Vision insurance, a competitive Paid Time Off (PTO) policy, performance-based rewards, daily pay...

  • Guest Services Coordinator

    2 weeks ago

    Rock Hill, South Carolina, United States Primo Investments LLC Full time

    Job OverviewThis role is pivotal in managing the front desk operations of the hotel, ensuring that all guest interactions are handled with the utmost professionalism and in alignment with the standards set by Primo Investments LLC. The individual in this position acts as the primary representative of the hotel during times when senior management is...

  • Guest Services Coordinator

    2 weeks ago

    Rock Hill, South Carolina, United States The Pump House Restaurant Full time

    Welcome to The Pump House RestaurantWe are a distinguished dining establishment located in Rock Hill, SC, known for providing an exceptional culinary experience alongside breathtaking views of the Catawba River. We are currently seeking a personable and service-oriented Restaurant Host to enhance our guest relations.Position Overview:As a Restaurant Host at...

  • Guest Services Supervisor

    2 weeks ago

    Rock Hill, South Carolina, United States Gold's Gym International, Inc. Full time

    Position OverviewThe Guest Services Supervisor plays a pivotal role in overseeing the front-end operations of our facility. This position is essential for ensuring an exceptional experience for both members and guests.Key ResponsibilitiesLead and mentor front desk team members to foster a positive and efficient work environment.Manage daily operations,...

  • Guest Services Supervisor

    1 week ago

    Rock Hill, South Carolina, United States Gold's Gym International, Inc. Full time

    Position OverviewThe Guest Services Supervisor plays a pivotal role in overseeing the front-end operations and ensuring an exceptional experience for both members and guests. This position is essential for maintaining the daily functions of the facility.Key ResponsibilitiesLead and mentor front desk team members to enhance service delivery.Manage daily...

  • Guest Services Supervisor

    2 weeks ago

    Rock Hill, South Carolina, United States Gold's Gym International, Inc. Full time

    Position OverviewThe Guest Services Supervisor plays a pivotal role in overseeing the front-end team, ensuring an exceptional experience for both members and guests. This position is integral to the smooth operation of the facility, focusing on:Team Leadership: Guiding and mentoring front desk staff to provide outstanding service.Operational Management:...

  • Guest Services Supervisor

    2 weeks ago

    Rock Hill, South Carolina, United States Gold's Gym International, Inc. Full time

    Position OverviewThe Guest Services Supervisor plays a pivotal role in overseeing the front-end operations and ensuring an exceptional experience for both members and guests. This position is integral to the daily management of the facility, focusing on:Team Leadership: Guiding and mentoring front desk personnel to deliver outstanding service.Operational...

  • Guest Services Supervisor

    2 weeks ago

    Rock Hill, South Carolina, United States Gold's Gym International, Inc. Full time

    Position OverviewThe Guest Services Supervisor plays a pivotal role in overseeing the front-end operations and ensuring an exceptional experience for both members and guests. This position is essential for maintaining the smooth daily operations of the facility.Key ResponsibilitiesLead and manage the front desk team to provide outstanding service.Oversee the...

  • Guest Services Supervisor

    1 week ago

    Rock Hill, South Carolina, United States Gold's Gym International, Inc. Full time

    Position OverviewThe Guest Services Supervisor plays a pivotal role in overseeing the front-end operations of our facility. This position is essential for ensuring a seamless experience for both members and guests.Key ResponsibilitiesLead and mentor front desk team members to deliver exceptional service.Manage daily operations to ensure efficiency and...

  • Guest Relations Coordinator

    1 week ago

    Rock Hill, South Carolina, United States The Pump House Restaurant Full time

    About The Pump House RestaurantThe Pump House Restaurant is a distinguished dining establishment known for its exceptional culinary offerings and stunning views. We are seeking a personable and attentive Restaurant Host to enhance our guest experience.Position Summary:As a Restaurant Host, you will serve as the initial point of contact for our guests,...

  • Guest Relations Coordinator

    2 weeks ago

    Rock Hill, South Carolina, United States The Pump House Restaurant Full time

    About The Pump House RestaurantLocated in a scenic area, The Pump House Restaurant is celebrated for its outstanding culinary offerings and welcoming atmosphere. We are seeking a personable and attentive Restaurant Host to enhance our guest experience.Position Summary:As a Restaurant Host, you will serve as the initial point of contact for our patrons,...

  • Customer Service Representative

    2 weeks ago

    Rock Hill, South Carolina, United States Sonny's BBQ Full time

    Position OverviewAs a Front Counter Associate, you will be the welcoming face of our establishment. Your primary responsibilities will include greeting customers at the cash register and drive-thru, processing cash and credit transactions, and ensuring a smooth experience for all guests. Key ResponsibilitiesProvide a warm and friendly greeting to all...

  • Customer Service Representative

    2 weeks ago

    Rock Hill, South Carolina, United States SHRIMP BOAT ROCK HILL INC Full time

    Job OverviewWe are seeking a dedicated Customer Service Representative to join our team at SHRIMP BOAT ROCK HILL INC. This role is essential in providing exceptional service to our patrons and ensuring a pleasant dining experience.Key Responsibilities:Delivering friendly and efficient service to customers.Processing customer orders both in-person and via...

  • Overnight Guest Services Representative

    2 weeks ago

    Chapel Hill, North Carolina, United States OTO Development Full time

    Position Overview: As a vital member of OTO Development, the Night Auditor plays a crucial role in ensuring exceptional guest experiences during the overnight hours. This position encompasses a variety of responsibilities aimed at maintaining the smooth operation of the hotel.Key Responsibilities:Conducting guest reservations, check-ins, check-outs, and...

  • Bilingual Customer Service Representative

    2 days ago

    Rock Hill, South Carolina, United States Global Channel Management, Inc Full time

    Job Summary:Global Channel Management, Inc is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing technical support to our distribution partners and sales representatives.Key Responsibilities:Provide timely and effective technical support to...

  • Customer Service Representative

    3 days ago

    Rock Hill, South Carolina, United States Domino's Franchise Full time

    Job OverviewWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Domino's Franchise. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key ResponsibilitiesGreeting and Serving...

  • Customer Service Representative

    3 days ago

    Rock Hill, South Carolina, United States Domino's Franchise Full time

    Job OverviewWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Domino's Franchise. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key ResponsibilitiesGreeting and Serving...

  • Member Services Representative I

    2 weeks ago

    Rock Hill, South Carolina, United States Family Trust Federal Credit Union Full time

    Position Overview: As a Member Services Representative, you will engage with members in a professional, friendly, and courteous manner while efficiently managing transactions related to the receipt and disbursement of funds, including cash and checks, ensuring accurate daily balancing. You will consult with members to identify and promote products and...

  • Customer Service Representative

    3 days ago

    Rock Hill, South Carolina, United States ARS-Rescue Rooter Full time

    Job DescriptionOverviewAt ARS-Rescue Rooter, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, scheduling appointments, and ensuring that our customers receive the highest level of...