Customer Service Representative
5 days ago
Overview
At ARS-Rescue Rooter, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, scheduling appointments, and ensuring that our customers receive the highest level of service.
Responsibilities
- Answer customer calls in a professional and courteous manner
- Schedule appointments for technicians and ensure that all necessary information is collected
- Provide feedback to customers regarding service queries and make outbound calls to schedule appointments for maintenance agreements
- Enter customer data into our computer system and maintain accurate records
- Work effectively in a fast-paced environment and meet or exceed productivity standards
Requirements
- Two or more years of experience in a customer service or dispatch role
- Excellent communication and organizational skills
- Ability to work effectively in a team environment and provide exceptional customer service
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Computer proficiency, including working knowledge of Microsoft Office products
What We Offer
- Competitive pay and benefits package
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today.
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