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Guest Relations Coordinator

2 months ago

Rock Hill, South Carolina, United States The Pump House Restaurant Full time
About The Pump House Restaurant

Located in a scenic area, The Pump House Restaurant is celebrated for its outstanding culinary offerings and welcoming atmosphere. We are seeking a personable and attentive Restaurant Host to enhance our guest experience.

Position Summary:

As a Restaurant Host, you will serve as the initial point of contact for our patrons, ensuring a warm reception and efficient seating arrangements. Your contribution is vital in establishing a welcoming environment and delivering exceptional service.

Key Responsibilities:

  • Greet and seat guests with warmth and professionalism.
  • Manage reservations and assist in overseeing the waitlist.
  • Guide guests to their tables while ensuring their comfort and satisfaction.
  • Work collaboratively with the team to maximize table efficiency.
  • Address guest inquiries and resolve any issues swiftly.
  • Keep the host stand and lobby area tidy and organized.
  • Coordinate with restaurant staff to facilitate a seamless dining experience.

Qualifications:

  • Previous experience in a similar role is preferred.
  • Strong communication and interpersonal skills.
  • Friendly, approachable demeanor with a focus on customer service.
  • Able to perform well in a dynamic, fast-paced setting.
  • Excellent organizational and multitasking skills.
  • Dedication to providing outstanding service to guests.
  • Availability to work evenings, weekends, and holidays.
  • Familiarity with reservation systems is advantageous.

Benefits:

  • Competitive compensation with potential for tips.
  • Supportive work environment with a committed team.
  • Opportunities for professional advancement.
  • Dining discounts for employees and their guests.
  • A chance to be part of a vibrant dining experience.

If you possess a passion for hospitality and a friendly personality, we encourage you to consider this opportunity to contribute to memorable dining experiences at The Pump House Restaurant.