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Guest Services Coordinator

2 months ago

Rock Hill, South Carolina, United States Primo Investments LLC Full time
Job Overview

This role is pivotal in managing the front desk operations of the hotel, ensuring that all guest interactions are handled with the utmost professionalism and in alignment with the standards set by Primo Investments LLC. The individual in this position acts as the primary representative of the hotel during times when senior management is unavailable.

Qualifications:

  • Proficient in standard Windows-based applications, including Microsoft Word and Excel.
  • Ability to utilize company-issued handheld devices for operational tasks.
  • Familiarity with basic office equipment such as copiers, fax machines, and electronic key systems.
  • Strong organizational and time management capabilities.
  • Exceptional communication and interpersonal skills, with the ability to engage with diverse personalities.
  • Sound judgment and discretion, capable of working independently.
  • Ability to perform under pressure while managing multiple tasks simultaneously.
  • Experience handling sensitive and confidential information.
  • Possession of a valid, non-probationary driver's license if required for transportation duties.
  • Compliance with any local certification requirements.

Work Environment:

  • Must be able to stand for extended periods, typically for at least two hours.
  • Ability to navigate all areas of the front office effectively.
  • Capability to lift up to 20 pounds and carry up to 10 pounds.
  • Physical dexterity to bend, reach, kneel, twist, and grip items as necessary.
  • Manual coordination to operate office machinery, including computers and photocopiers.
  • Adaptability to changing priorities while completing multiple assignments.

Key Responsibilities:

  • Manage guest check-ins and check-outs, including payment processing.
  • Complete financial reports and handle all monetary transactions, ensuring compliance with company policies.
  • Maintain accurate room status and inventory records.
  • Address guest inquiries regarding hotel amenities, reservations, and local attractions.
  • Handle incoming calls and messages, and sort mail as needed.
  • Conduct night audits as required.
  • Serve as the acting manager of the hotel during the absence of senior management.
  • Respond to guest requests and concerns with professionalism.
  • Welcome and greet guests in all public areas of the hotel.
  • Collaborate with team members to ensure smooth operations.
  • Be flexible with scheduling to meet operational needs.
  • Assist colleagues with various tasks, including transportation and food service duties.
  • Ensure safety and security protocols are followed, engaging with relevant authorities when necessary.
  • Adhere to company safety policies and local regulations regarding health and safety.
  • Manage lost-and-found items in accordance with hotel procedures.