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Technical Lead for ServiceNow

2 months ago

Tampa, Florida, United States Bristol Myers Squibb Full time

About the Role

The Global Knowledge Management team at Bristol Myers Squibb is seeking a highly skilled Senior Knowledge Management Analyst to serve as a technical lead and business analyst for the ServiceNow Knowledge module. This role will partner with key stakeholders, including IT, HR, and user communities, to evolve and test existing tool capabilities and facilitate the simplification of processes for authors and content administration teams.

Key Responsibilities

  • Develops, implements, and supports the KM technology infrastructure strategy in collaboration with the core Global Knowledge Management team.
  • Supports the knowledge-sharing, requirement gathering, and technology needs of KM-related teams, business-unit groups, individual networks, and other stakeholders as needed.
  • Engages in and supports KM-related technology, training, and awareness activities online, in print, and face-to-face where needed.
  • Demonstrates best practices and knowledge sharing behaviors in the use of enabling technologies and processes.

Requirements and Qualifications

  • Expert understanding of ServiceNow's Knowledge module, including information architecture and organizational and data taxonomies.
  • Prior experience working in a Knowledge Management type role.
  • Able to elicit requirements from both business and IT and translate them into technical strategies and user experience improvements.
  • Ability to articulate the business requirement into user stories to facilitate accurate enhancements and requirements.
  • Fluency in critical thinking, structured analysis, and problem solving.
  • Expert knowledge of Microsoft Office suite (Excel, Word, PowerPoint, etc.) and SharePoint.
  • Detail-oriented with demonstrated ability to work independently and as part of a team.
  • Organized and efficient, with the ability to stay on schedule under tight, frequently changing, client-driven deadlines.
  • Ability to work effectively with colleagues from related disciplines (especially IT) and other improvement initiatives within the enterprise.

About Bristol Myers Squibb

Bristol Myers Squibb is a global biopharmaceutical company that is dedicated to transforming patients' lives through science. Our company is committed to innovation, diversity, and inclusion, and we are seeking talented individuals who share our values and are passionate about making a difference in the lives of patients.

What We Offer

  • A dynamic and inclusive work environment that fosters collaboration and innovation.
  • A comprehensive benefits package that includes medical, dental, and vision coverage, as well as a 401(k) plan and employee stock purchase program.
  • Opportunities for professional growth and development through training and education programs.
  • A commitment to diversity, equity, and inclusion, and a culture that values and celebrates individual differences.