ServiceNow Implementation Specialist

5 days ago

Tampa, Florida, United States The Hackett Group Inc Full time

This role is responsible for the configuration and implementation of ServiceNow, encompassing both support and maintenance activities. The ideal candidate will be an individual contributor with the ability to interact with a global team of functional leaders, business partners, technical experts, and articulate how to best integrate SAP technologies to deliver superior business impact.

Key Responsibilities
  • Defines, guides, and supports the execution of technical governance processes.
  • Develops standards and practices for maintaining the ServiceNow architecture model.
  • Assists in developing standards and practices for maintaining the health of the ServiceNow platform.
  • Supports design and implementation of a platform operating model to achieve desired outcomes and foster end-user adoption.
  • Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices.
  • Guides ServiceNow Platform design, including considerations for integration and performance.
  • Assesses architecture and solution designs to support objectives, including alignment with ServiceNow implementation best practices.
  • Offers guidance on prototyping and accelerating time from design to deployment.
  • Provides technical guidance in platform development and platform-wide solutions.
  • Advises on configuration and coding standards.
  • Supports remediation of configurations not aligned to ServiceNow best practices.
Essential Skills
  • 6 plus years' experience in technical solution design and implementation.
  • Proven management/influencing abilities.
  • Experience with creating ROI/value propositions for customer software implementations.
  • Knowledge of IT and Enterprise Service Management is critical.
  • Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
  • ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM, or HR products are highly desirable.
  • Load, manipulate, and maintain data between ServiceNow and other systems.
  • Deployment of features and any ServiceNow releases - Conducting Instances Upgrades.
  • Creation of Glide Record object, Business Rules, UI actions, custom related list, ACLs.
  • Creation of Script-based UI Policy and Client Script. Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide.
Personal Qualities
  • Should understand business objectives and organization structure.
  • The candidate must have strong work ethics and trustworthiness.
  • The candidate should possess attention to detail and maintain confidentiality and integrity.
  • Must be highly collaborative and team-oriented with commitment to excellence.
Preferred Skills
  • Must be proficient in Microsoft Office (Advanced).
  • Should have knowledge on online data collection tools.
  • Self-motivated, fast learner with the ability to operate independently.
  • Ability to work under pressure to achieve multiple daily deadlines for client deliverables with a mature approach.
  • Negotiation and persuasion skills are required to work with partners and implement changes.
  • A very inquisitive mind that can factor in several variables acting on the situation.

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