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IT ServiceNow Business Analyst

1 month ago

Tampa, Florida, United States Holland & Knight LLP Full time
Job Title: IT ServiceNow Business Analyst

We are a law firm that values excellence and strives for the highest standards of performance and success.

Job Summary:

The IT ServiceNow Business Analyst plays a crucial role in bridging the gap between the business and project teams to improve processes, development efforts, services, and tools using data analytics to gather technical and functional requirements, document processes and workflows, and deliver data-driven recommendations and solutions.

Key Responsibilities:

  • Collaborate with stakeholders to gather, document, and analyze technical and functional requirements for solution design, selection, and/or process improvement recommendations.
  • Conduct feasibility reviews and analysis, including cost-benefit analysis and reporting.
  • Evaluate business processes to identify and report on opportunities for improvement.
  • Conduct system and data analysis to assist the organization in selecting and evaluating tools that meet stakeholder and business needs.
  • Design ServiceNow modules, workflows, forms, reports, and dashboards to support ITSM, ITOM, ITBM, and other business processes.
  • Conduct business process modeling audits to identify opportunities for optimization.
  • Stay current with IT advancements, ServiceNow best practices, updates, and new features to improve design recommendations, automate manual processes, and modernize systems.
  • Facilitate meetings, trainings, and presentations to gather requirements and relay recommendations to stakeholders.
  • Produce detailed status and recommendation reports for review and digestion by stakeholders.
  • Work with the project team and stakeholders to define and document project scope, objectives, risks, tasks, deliverables, and resource needs.
  • Participate in user acceptance testing and validation of designed solutions.
  • Special projects and duties as assigned.

Requirements:

  • Excellent oral and written communication skills to interact effectively with stakeholders at all levels.
  • Excellent problem-solving skills to identify unspoken or nuanced issues.
  • Strong analytical and conceptual thinking skills.
  • Strong facilitation skills to explain complex concepts to non-technical stakeholders.
  • Excellent documentation, presentation, and process modeling skills.

Qualifications:

  • Bachelor's degree in Information Technology, Business, Project Management, or a related field.
  • 5+ years of experience in business analysis, business operations, project management, or a related field.

Preferred Qualifications:

  • Experience working on large-scale projects and handling day-to-day operational requests from the business.
  • Understanding of project management methodologies and software development lifecycle.
  • Knowledge and/or experience with ServiceNow.
  • Understanding of the legal industry.

Benefits:

We offer a comprehensive benefits package, including generous paid time off, eleven paid holidays per year, time off for bereavement or jury duty, paid leave for new parents, comprehensive medical, dental, and vision plans, life and AD&D insurance, short and long-term disability insurance, tax-advantaged accounts for health care expenses, and more.

We are an Equal Opportunity Employer and value diversity and inclusion in the workplace.