ServiceNow Project Manager

16 hours ago


Tampa, Florida, United States Xyant Technology, Inc. Full time
Job Title: Technical ServiceNow Project Manager

Xyant Technology, Inc. is seeking a highly skilled Technical ServiceNow Project Manager to oversee the successful delivery of ServiceNow projects within the organization.

Key Responsibilities:

  • Develop comprehensive project plans outlining scope, timelines, resource requirements, and deliverables.
  • Coordinate with stakeholders to define project goals, objectives, and success criteria.
  • Execute projects using established project management methodologies and best practices.
  • Experience with Fixed Price and T&M project estimation techniques, preparing contracts, tracking effort and requirements to closure, and handling out-of-scope to change requests.

ServiceNow Platform Expertise:

  • Possess a deep understanding of the ServiceNow platform, its modules, and capabilities.
  • Collaborate with technical teams to ensure the successful implementation and customization of ServiceNow solutions.

Stakeholder Management:

  • Communicate effectively with key stakeholders, including clients, project sponsors, and team members.
  • Manage expectations and ensure alignment between project outcomes and stakeholder requirements.

Resource Management:

  • Allocate resources efficiently to ensure project milestones are achieved on time and within budget.
  • Work closely with technical teams, ensuring they have the necessary support and resources.

Risk Management:

  • Identify and mitigate project risks by implementing proactive strategies.
  • Monitor and manage issues that may impact project timelines or deliverables.

Qualifications / Skills:

  • 7 to 8 years of IT experience required.
  • Minimum 2 years of experience in ServiceNow project implementation required.
  • Proven experience managing ServiceNow projects from initiation to completion.
  • Certified System Administrator (CSA) – Active required.
  • Excellent communication, interpersonal, and leadership skills.
  • Any bachelor's graduation or equivalent work experience.

Certifications Preferred:

  • Project Management Professional (PMP) or equivalent (like PRINCE2).
  • ServiceNow ITSM Intermediate/Pro.
  • ServiceNow Now Create.
  • Agile Development.
  • ServiceNow Project Portfolio Management.


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