ServiceNow Implementation Specialist

7 hours ago


Tampa, Florida, United States The Hackett Group Inc Full time
Job Summary

We are seeking a highly skilled ServiceNow Implementation Specialist to join our team at The Hackett Group Inc. The ideal candidate will have a strong background in technical solution design and implementation, with a proven track record of delivering successful ServiceNow projects.

Key Responsibilities
  • Define and guide the execution of technical governance processes
  • Develop and maintain standards and practices for ServiceNow architecture and platform health
  • Support the design and implementation of a platform operating model to achieve desired outcomes and foster end-user adoption
  • Provide technical evaluation of demands against ServiceNow platform architecture and capabilities
  • Guide ServiceNow platform design, including considerations for integration and performance
  • Assess architecture and solution designs to support objectives, including alignment with ServiceNow implementation best practices
  • Offer guidance on prototyping and accelerating time from design to deployment
  • Provide technical guidance in platform development and platform-wide solutions
  • Advise on configuration and coding standards
  • Support remediation of configurations not aligned to ServiceNow best practices
Requirements
  • 6+ years' experience in technical solution design and implementation
  • Proven management/influencing abilities
  • Experience with creating ROI/value propositions for customer software implementations
  • Knowledge of IT and Enterprise Service Management
  • Expertise and experience with ServiceNow or an equivalent ITSM toolset
  • ServiceNow experience in ITSM, ITBM, ITOM, CSM, or HR products is highly desirable
  • Load, manipulate, and maintain data between ServiceNow and other systems
  • Deployment of features and any ServiceNow releases
  • Creation of Glide Record object, Business Rules, UI actions, custom related list, ACLs
  • Creation of Script-based UI Policy and Client Script
Preferred Skills
  • ServiceNow Certifications in all areas are highly desirable
  • Experience in multiple application architectures and supporting technologies
Personal Qualities
  • Strong work ethics and trustworthiness
  • Attention to detail and ability to maintain confidentiality and integrity
  • Highly collaborative and team-oriented with a commitment to excellence


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