ServiceNow SAM Pro Specialist
4 weeks ago
As a ServiceNow SAM Pro Candidate, you will be responsible for creating use cases on supporting licenses by using ServiceNow SAM products. You will capture all requirements in a best practice - Business Requirement document with risks and impacts. You will drive Enterprise IT based process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders. You will collaborate with Project team and efforts to take advantage of the ServiceNow SAM pro standard capabilities in their efforts to improve their IT processes. You will lead design workshops focused on ServiceNow SAMPro and License Management functionality and design. You will own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral. You will guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution. You will build more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them. You will guide and create documentation based on the customer's needs throughout the engagement. You will support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources. You will drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement. You will be a leader/driving force of an overall engagement project team focused on delivering successful and substantive customer outcomes. You will prepare all customer-facing deliverables focused on process. You will drive training and mentoring in functional areas of License Management. You will have Software Asset Management (SAM) Certification.
Requirements
8 years to 12 years of experience in area of Service Management especially License Management, IT Asset Management and Event Management. Minimum 3 years of experience in IT and Business. Minimum Experience managing Software Asset Management operations for 5+ years. Good consulting knowledge (providing options with pros, cons and risks) in an IT Service Delivery / Shared Services environment, while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems. Strong knowledge of Contract and Software license relationships. Familiarity with Application portfolio and Service portfolio concepts. Experience in understanding business requirements to configuration requirements by authoring user stories that support Agile Development. Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint). Experience in analyzing and recommending IT strategies based on business priorities. Generic Managerial Skills. Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements. Experience defining and documenting governance processes and procedures and ensuring that the processes are followed.
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