Customer Service Delivery Experience Specialist

3 weeks ago


Oak Brook, Illinois, United States Carvana Full time

About Carvana: As the fastest-growing used automotive retailer in U.S. history, we're looking for a talented Customer Service Delivery Advocate to join our team. This role offers an exciting career opportunity in the automotive retail industry.

Job Summary: We're seeking a skilled customer service professional with at least 2 years of experience to support our delivery operations. In this role, you will be responsible for building strong relationships with customers, ensuring timely and efficient delivery of vehicles, and providing exceptional customer experiences. An estimated salary for this position is $65,000 per year.

Key Responsibilities:

  • BUILD STRONG RELATIONSHIPS WITH CUSTOMERS THROUGH EFFECTIVE COMMUNICATION AND ISSUE RESOLUTION
  • SUPPORT DELIVERY OPERATIONS BY COORDINATING VEHICLE TRANSPORTATION AND HANDLING CUSTOMER CONCERNS IN A TIMELY MANNER
  • PROVIDE EXCEPTIONAL CUSTOMER EXPERIENCES BY RESPONDING TO CUSTOMER NEEDS AND FEEDBACK

Required Skills and Qualifications:

  • AT LEAST 2 YEARS OF CUSTOMER-FACING EXPERIENCE
  • EXCELLENT COMMUNICATION AND PROBLEM-SOLVING SKILLS
  • ABILITY TO WORK IN A FAST-PACED ENVIRONMENT AND PRIORITIZE MULTIPLE TASKS

Benefits:

  • AFFORDABLE HEALTH INSURANCE OPTIONS
  • VARIABLE COMPENSATION PLAN FOR ELIGIBLE EMPLOYEES
  • OCCASIONAL BONUSES FOR OUTSTANDING PERFORMANCE

About Our Team: At Carvana, we're passionate about delivering an exceptional customer experience and creating a positive work environment for our employees. If you're a motivated and customer-focused individual who thrives in a dynamic team setting, we encourage you to apply for this exciting opportunity.



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