Assistant Manager

1 week ago


Oak Brook, Illinois, United States Abercrombie and Fitch Co. Full time
Job Summary

The Assistant Manager is a dynamic and multifaceted role that combines business strategy, operations, creativity, and people management to drive sales results and provide exceptional customer service.



Key Responsibilities


  1. Strategic Sales Planning: Analyze business data to inform sales strategies and drive revenue growth.
  2. Customer Service Excellence: Deliver best-in-class customer experiences through effective communication, product knowledge, and personalized service.
  3. Store Operations: Oversee daily store operations, including opening and closing routines, to ensure efficient and effective processes.
  4. Talent Management: Recruit, train, and develop high-performing team members to drive business success.
  5. Asset Protection: Implement and maintain asset protection strategies to prevent losses and ensure a safe shopping environment.
  6. Store Presentation and Sales Floor Supervision: Ensure visually appealing store displays and supervise sales floor activities to drive sales and customer engagement.
  7. OMNI Channel Fulfillment: Coordinate with cross-functional teams to provide seamless and integrated customer experiences across all channels.


Requirements


  1. Bachelor's degree or one year of supervisory experience in a customer-facing role.
  2. Strong problem-solving skills and ability to adapt to fast-paced and challenging environments.
  3. Inclusion and diversity awareness, with a passion for creating an inclusive and welcoming shopping experience.
  4. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  5. Strong business acumen and analytical skills, with the ability to drive sales growth and optimize store operations.


Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer.



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