Office Coordinator
2 weeks ago
WHY YOU SHOULD CONSIDER A CAREER WITH US
We are a well-established organization that values our employees. Our Office Coordinators / Customer Support Specialists receive a competitive salary ranging from $19-$22/hr based on experience. Our team benefits from comprehensive perks, including healthcare options, dental and vision coverage, a 401(k) plan with matching contributions, paid holidays, vacation time, personal leave, and additional insurance options. We also provide a straightforward application process with our mobile-friendly application. If you are intrigued, please read on.
ABOUT JOE HILLMAN PLUMBERS, INC
Founded in 1987, Joe Hillman Plumbers, Inc began with a small team and a vision for quality service. Today, we remain a family-operated business committed to delivering exceptional service at competitive prices.
We foster a supportive work environment that embraces diversity, innovation, and hard work. A positive workplace culture contributes to employee satisfaction, customer loyalty, and overall business success.
ARE YOU THE RIGHT CANDIDATE?
Consider the following: Do you enjoy interacting with others? Can you juggle multiple responsibilities effectively? Are you committed to providing outstanding customer service? Can you build rapport easily? Are you a collaborative team member who cares about others? If your answer is yes, we encourage you to explore this Office Coordinator / Customer Support Specialist opportunity.
YOUR ROLE AS AN OFFICE COORDINATOR / CUSTOMER SUPPORT SPECIALIST
This full-time position typically operates during standard business hours. There may be opportunities for after-hours and weekend customer support with additional incentives for on-call work.
As an Office Coordinator / Customer Support Specialist, you will play a vital role in ensuring our operations run smoothly and our clients are satisfied. Your daily responsibilities will include:
- Managing accounts payable by receiving, processing, verifying, scanning, entering, and reconciling vendor invoices and expense reports.
- Addressing invoice or payment discrepancies and maintaining documentation.
- Reconciling processed work by verifying entries and comparing system reports to balances.
- Verifying vendor accounts by reconciling monthly statements and related transactions.
- Recording payments through checks, electronic transfers, and credit card transactions.
- Managing collections by reviewing payment plans, histories, and related activities.
- Overseeing the collection process.
- Monitoring accounts receivable by tracking, researching, and resolving unpaid invoices.
- Ensuring timely responses to customer and vendor inquiries.
- Performing various administrative and customer service tasks as assigned.
- Handling customer service duties, including answering calls and scheduling appointments.
- High school diploma or equivalent.
- Experience in customer service and collections.
- Proficiency in Microsoft Office Suite (Word, Excel, etc.) or similar software, internet navigation, email communication, and various software applications.
- Strong interpersonal and communication skills, with the ability to engage effectively with diverse groups.
- Attention to detail and skill in accurate record-keeping.
- Ability to organize tasks, documents, and materials efficiently.
- Proven track record of accountability and follow-through.
- Ability to thrive in a dynamic service environment with frequent interruptions, prioritizing tasks effectively.
- Commitment to confidentiality.
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