Technical Program Manager
4 weeks ago
The Technical Program Manager is responsible for coordinating and executing a program designed to support developers on our social media platform. This role involves tracking and monitoring project progress, managing deadlines, assisting with scheduling and logistics, and maintaining clear communication with team members and management. This is an exciting opportunity to support third-party developers, including high-profile partners, by providing education and assistance on critical non-technical issues. The ultimate goal is to ensure developers have the necessary information to create safe and positive user experiences.
Key Responsibilities:
- Coordinate and support various projects and programs aimed at improving operations and understanding compliance requirements for third parties.
- Assist the Program Manager with problem-solving, providing guidance, and access to necessary tools.
- Collaborate closely with third-party vendors to provide support, ensure quality assurance, deliver training, and execute the program.
- Identify gaps, support decision-making conversations, and lead the implementation of optimal solutions.
- Manage administrative tasks: coordinate deadlines, assist with scheduling, take meeting notes, update roadmaps, and maintain clear records of dependencies and progress.
- Monitor, assess, and communicate regulatory changes, emerging compliance risks, trends, and new self-serve features to key partners and stakeholders.
- Assist business, operations, and other key stakeholders in responding to escalations by conducting, compiling, and presenting research as required.
- Measure and report program progress, identify areas for improvement, and drive focused projects.
- Travel within the US and potentially internationally as required.
Required Qualifications:
- Ability to work independently and as a strong team player.
- Previous experience in program management, customer service, account management, compliance, and/or operations.
- Excellent verbal and written communication skills, with experience in writing concise posts, longer documents, and making presentations, as well as explaining complex requirements verbally.
- Comfortable leading meetings with key strategic partners and troubleshooting issues.
- Ability to present updates in large team meetings.
- Proficiency with computer programs such as Google Suite, Excel, and project management tools like Asana.
- Experience working with developers, clients, third parties, integrity, and compliance is advantageous.
Education/Experience:
- Bachelor's degree in a technical, liberal arts, or business-related field.
- 8-10 years of experience in the tech industry (preferred).
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Language:
- English (Required)
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