Warranty Service Manager

4 weeks ago


Baltimore, Ohio, United States Wayne Homes Full time
About the Role

We are seeking a skilled Warranty Manager to join our team at Wayne Homes. As a Warranty Manager, you will work directly with our customers to provide exceptional service and resolve any warranty issues that may arise after the completion of construction of their homes.

Key Responsibilities
  • Build and maintain strong relationships with homeowners, colleagues, and trade partners
  • Coordinate scheduling of service at the customer's earliest convenience
  • Perform service work efficiently and effectively, ensuring high-quality results
  • Troubleshoot and perform light construction repair work, utilizing power tools as needed
  • Complete OSHA 10, first aid, and CPR training
Requirements
  • Excellent communication and customer service skills
  • Strong time management abilities
  • Comfortable working in both group and independent settings
  • Organized and self-motivated
  • Proficient in computer applications, including Microsoft Office
  • Experience in construction, trade, or related coursework preferred
  • Must be a licensed, insurable driver with a clean driving record
Benefits
  • Medical, dental, and vision insurance
  • Employer-paid life and AD&D insurance
  • Short-term and long-term disability insurance
  • Flexible spending account and health spending account
  • 401(k) plan
  • Paid time off, including paid time for volunteering in the community
  • Employee retail discounts
  • Referral program
  • Tuition assistance


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