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Automotive Service Advisor/Writer

1 month ago

Baltimore, Maryland, United States Atlantic, Hall, and Russel Full time
Job Title: Automotive Service Advisor/Writer

We are seeking an experienced Automotive Service Advisor/Writer to join our team at Heritage dealerships in Baltimore. As a key member of our service department, you will be responsible for providing exceptional customer service, scheduling and managing service appointments, and addressing customer complaints.

Responsibilities:
  • Provide customer service and ensure vehicle service meets manufacturer's warranty specifications
  • Schedule and manage service appointments and service estimates
  • Address and resolve customer complaints
Requirements:
  • Prior experience in automotive service writing is preferred
  • Working knowledge of basic car functions, characteristics, and operations
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
  • Basic MS Office knowledge and computer software proficiency
Benefits:

MileOne offers a competitive compensation package with unlimited earning potential, great opportunities for career advancement, and a positive, success-driven work environment. We also provide training and mentoring opportunities to help you succeed in your role.

Our MileOne Employee Advantage program includes health and financial benefits, as well as an Employee Purchase Program, the MileOne Support Fund, the NextMile Scholarship Program, and an Employee Assistance Program.

We are an equal opportunity employer and maintain a drug-free work environment.