Customer Experience Manager

6 days ago

Dallas, Texas, United States Southeast Recruiters LLC Full time

Job Summary:

The Customer Experience Manager is responsible for overseeing the daily operations of the customer service department at Southeast Recruiters LLC. This role requires a strong leader who can communicate effectively with customer service representatives, analyze departmental progress, and collaborate with upper management to improve customer service objectives.

Key Responsibilities:

  • Oversee the daily operations of the customer service department, ensuring seamless communication and efficient workflow.
  • Research current industry trends and techniques to stay ahead of the competition.
  • Develop and implement new customer service objectives, communicating them effectively to employees.
  • Create and maintain a reliable customer loyalty program to foster long-term relationships.
  • Design and implement customer service programs to better serve customers, resulting in increased satisfaction and loyalty.
  • Interact with customers, handle complaints, and maintain relationships with profitable customers.
  • Conduct weekly reports and surveys to assess departmental progress and identify areas for improvement.
  • Coordinate weekly meetings with employees to review weekly objectives and provide feedback.

Requirements:

  • 10 years of customer service experience, with a minimum of 5 years in a managerial or supervisory role.
  • 5 years of experience in the supermarket industry.
  • Leadership skills, with the ability to motivate and inspire employees.
  • Excellent written and verbal communication skills.
  • Problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Passion for customer satisfaction, with a commitment to delivering exceptional service.
  • Time management skills, with the ability to prioritize tasks and meet deadlines.
  • Bilingual (read, write, and speak English and Spanish).
  • Good work ethics, honesty, and trustworthiness, with a respectful and flexible attitude.

  • Customer Experience Manager

    6 days ago

    Dallas, Texas, United States NRG Energy Full time

    About the RoleWe are seeking a highly skilled and experienced Client Services Analyst II to join our team at NRG Energy. As a key member of our Key Client Services team, you will be responsible for managing a portfolio of high-value customers and brokers, providing exceptional personalized customer service, and driving business growth.Key...

  • Customer Experience Manager

    6 days ago

    Dallas, Texas, United States Uniphore Technologies Inc. Full time

    About Uniphore Technologies Inc.Uniphore Technologies Inc. is a global leader in Conversational Service Automation, dedicated to disrupting the traditional customer service model by harnessing the power of voice, AI, and automation. Our vision is to create a world where every voice, on every call, is truly heard.Job SummaryWe are seeking a highly skilled...

  • Senior Manager, Customer Experience Lead

    6 days ago

    Dallas, Texas, United States Circle International Bermuda Limited. Full time

    Job SummaryWe are seeking a highly experienced and skilled Senior Manager, Customer Experience Lead to join our team at Circle International Bermuda Limited. As a key member of our Customer Support leadership team, you will play a critical role in helping us scale and deliver exceptional service to all of our customers around the world.Key...

  • Customer Experience Director

    6 days ago

    Dallas, Texas, United States Booster Fuels Full time

    About the RoleWe are seeking a seasoned Customer Experience leader to spearhead the development and implementation of our customer support strategy. As a key member of our team, you will be responsible for enhancing our customers' experience with Booster, both internally and externally.Key ResponsibilitiesDevelop and lead a high-performing team of Customer...

  • Customer Experience Representative

    6 days ago

    Dallas, Texas, United States KNYT CONSULTING INC Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at KNYT Consulting Inc. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Interaction: Communicate with customers to identify their needs,...

  • Customer Experience Representative

    2 days ago

    Dallas, Texas, United States Joseph T Ryerson & Son Inc Full time

    Job Summary:Ryerson, a leading provider of carbon and alloy steel products, is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, responding to their needs and...

  • Customer Experience Ambassador

    1 week ago

    Dallas, Texas, United States Potbelly Corporate Full time

    About the RolePotbelly Corporate is seeking a skilled and enthusiastic Customer Experience Ambassador to join our team. As a key member of our restaurant staff, you will be responsible for delivering exceptional customer service, ensuring a positive dining experience for our guests, and contributing to the overall success of our business.Key...

  • Customer Experience Associate

    6 days ago

    Dallas, Texas, United States GEODIS Group Full time

    Job SummaryThe Customer Service Representative is a key member of the GEODIS Group team, responsible for delivering exceptional customer experiences through prompt, courteous, and effective service.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional manner.Process customer orders and ensure accurate and efficient...

  • Digital Product Manager

    6 days ago

    Dallas, Texas, United States AireSpring Full time

    About the RoleAireSpring is seeking a highly skilled Digital Product Manager to lead the evolution of our AI-based ITSM customer portal, AIreCONTROL. As a key member of our team, you will be responsible for designing and developing intuitive user interfaces, critical operational data, and customer experience-enhancing applications that align with customer...

  • Customer Experience Representative

    4 days ago

    Dallas, Texas, United States Service King Full time

    Job SummaryThe Customer Experience Representative is a key member of the Service King team, responsible for delivering exceptional customer service throughout the repair process. This role requires a high level of customer service, communication skills, and a positive attitude.Key ResponsibilitiesReview with customers and walk through high-level repair...

  • Customer Experience Specialist

    1 week ago

    Dallas, Texas, United States Thermo Fisher Scientific Full time

    Customer Support RoleThermo Fisher Scientific is a leading company in the scientific industry, and we are seeking a talented individual to join our team as a Customer Support Specialist. This role will enable you to make a meaningful contribution to our customers' success.About the PositionThis is an exciting opportunity to support the operational management...

  • Customer Experience Ambassador

    3 days ago

    Dallas, Texas, United States Potbelly Corporate Full time

    About Potbelly CorporatePotbelly Corporate is a fast-paced and dynamic company that values its customers and employees alike. As a leading sandwich shop chain, we strive to provide an exceptional dining experience that exceeds our customers' expectations.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a...

  • Customer Experience Specialist

    6 days ago

    Dallas, Texas, United States Trek Bicycle Full time

    About the Role:Trek Bicycle is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will play a critical role in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Customer Service: Provide top-notch customer service, ensuring that every customer leaves the store...

  • Event Management Trainee

    4 days ago

    Dallas, Texas, United States Elite GI. Full time

    Job OverviewAt Elite Generations, we are seeking a highly motivated and adaptable individual to join our team as an Event Management Trainee. This role offers a unique opportunity to develop a career in event management, with a focus on delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesCustomer Service Excellence:...

  • Customer Experience Specialist

    6 days ago

    Dallas, Texas, United States Loloi Full time

    About the RoleLoloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. As a family-owned and led company since 2004, we are growing rapidly and seeking a motivated and enthusiastic Operations Customer Service Representative to join our team.Key ResponsibilitiesMaintain High-Quality Service...

  • Customer Experience Agent

    1 week ago

    Dallas, Texas, United States Ripple Logics Full time

    Customer Support RoleRipple Logics is seeking a skilled Customer Support Agent to provide exceptional support to our agents using our software for their clients.Key Responsibilities:Agent Success and SupportResolve user queries and provide solutions to ensure a seamless experience for our agents.Guide users through features and functionalities of proprietary...

  • Customer Experience Ambassador

    3 days ago

    Dallas, Texas, United States free-classifieds-usa Full time

    Job Summary: We are seeking a skilled and customer-focused individual to join our team as a Guest Experience Expert at the Renaissance Dallas Hotel. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring a smooth and memorable stay for our guests.Key Responsibilities:Provide personalized...

  • Customer Experience Specialist

    6 days ago

    Dallas, Texas, United States Enterprise Mobility Inc Full time

    Job SummaryEnterprise Mobility Inc is seeking a highly skilled Customer Service Representative to join our team at the Dallas Fort Worth Airport. As a Customer Service Representative, you will be responsible for providing exceptional customer service to internal and external customers, primarily face-to-face, supporting their operation and rental needs.Key...

  • Customer Experience Liaison

    1 week ago

    Dallas, Texas, United States Thermo Fisher Scientific Full time

    Customer Support SpecialistAs a Customer Support Specialist at Thermo Fisher Scientific, you will play a pivotal role in delivering exceptional customer experiences.Key Responsibilities:Collaborate with cross-functional teams to ensure seamless execution of customer-specific requirements.Contribute to Continuous Improvement initiatives to enhance customer...

  • Customer Experience Specialist

    6 days ago

    Dallas, Texas, United States Azerion Group Full time

    About the Role:We are seeking a highly skilled and multilingual Customer Experience Specialist to join our team at Azerion Group. As a Customer Experience Specialist, you will be responsible for providing exceptional support to our Dutch-speaking community of users across various games platforms.Key Responsibilities:Respond to customer inquiries and...