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Customer Experience Specialist
2 months ago
Thermo Fisher Scientific is a leading company in the scientific industry, and we are seeking a talented individual to join our team as a Customer Support Specialist. This role will enable you to make a meaningful contribution to our customers' success.
About the PositionThis is an exciting opportunity to support the operational management and maintenance of customer-specific requirements, while interacting with our Commercial Team and Warehouse Operations. As a Customer Support Specialist, you will be responsible for ensuring timely and accurate shipment of products, services, and documentation.
Key Responsibilities- Customer Support
- Support specific customer requirements and needs.
- Liaise cross-functionally with Commercial Team and Warehouse Operations.
- Operational Management
- Ensure timely and accurate shipment of products, services, and documentation.
- Drive compliance for 100% audit completion and improve common errors found.
- Quality and Compliance
- Drive Quality and Compliance of Customer Requirements using existing systems.
- Correct inventory issues and handle order hold process.
- Continuous Improvement
- Partner with Inbound Operations to identify critical backorders and receipt against proper purchase orders.
- Leverage continuous improvement methodology and related analytical tools.
- Education
- High School diploma, required with equivalent combination of experience.
- Bachelor's Degree in Business, Supply Chain, or a related field, preferred.
- Knowledge, Skills, and Abilities
- Ability to work in a fast-paced warehouse environment.
- Knowledgeable in continuous improvement methodology and related analytical tools.
- Basic understanding of industry/global quality system standards and regulations.
At Thermo Fisher Scientific, we value diversity and inclusion. We are an EEO/Affirmative Action Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
