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Digital Product Manager
2 months ago
AireSpring is seeking a highly skilled Digital Product Manager to lead the evolution of our AI-based ITSM customer portal, AIreCONTROL. As a key member of our team, you will be responsible for designing and developing intuitive user interfaces, critical operational data, and customer experience-enhancing applications that align with customer business objectives and user needs.
Key Responsibilities- Design and Development: Design and develop user interfaces, operational data, and customer experience-enhancing applications for AIreCONTROL.
- Feature Development: Lead the development and implementation of new features, enhancements, and functionality for AIreCONTROL, selecting the most useful data to bring forward from Element Management platforms and proprietary tools.
- Collaboration: Collaborate with cross-functional teams, including IT, product management, engineering, and customer support to gather requirements and prioritize development efforts.
- User Research: Conduct user research, surveys, and feedback analysis to understand customer and partner needs and preferences that will improve the usability, accessibility, and engagement of AIreCONTROL.
- Content Management: Oversee the creation, organization, and maintenance of content within AIreCONTROL, ensuring accuracy, relevance, and completeness.
- Analytics and Reporting: Establish key performance indicators (KPIs) and metrics to measure the effectiveness and usage of the customer portal, monitor portal analytics, user behavior, and trends to identify areas for improvement, and generate regular reports and insights to inform decision-making.
- Customer-Focused Mindset: A customer-focused mindset with a passion for delivering exceptional user experiences, a strong eye for design, and driving customer success.
- Analytical Mindset: An analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions.
- Design Experience: Proven experience designing user interfaces for web-based applications, preferably in a customer portal or B2B environment within the Telecom and Managed Services industry.
- Education: A bachelor's degree in computer science, information systems, business administration, or a related field, or equivalent experience in a similar role.
- Communication Skills: Excellent communication and collaboration skills, with the ability to articulate technical concepts to non-technical stakeholders and collaborate effectively across teams.
