Customer Experience Agent

2 weeks ago


Dallas, Texas, United States Ripple Logics Full time
Customer Support Role

Ripple Logics is seeking a skilled Customer Support Agent to provide exceptional support to our agents using our software for their clients.

Key Responsibilities:
  • Agent Success and Support
    • Resolve user queries and provide solutions to ensure a seamless experience for our agents.
    • Guide users through features and functionalities of proprietary and third-party technical solutions.
    • Support Product and Program Leads in delivering high-quality support to our agents.
  • Enablement Project
    • Assist in creating amazing agent experiences as part of the enablement project.
    • Work with management to map out and decide on features and user stories based on agent feedback.
  • Analytics and Reporting
    • Support the analytics team in building effective sales reports, dashboards, and insights for agent and team use.
  • Product Development
    • Join product mapping and vision discussions to help create the solution roadmap for multiple initiatives.
    • Identify agent needs and guide agents to use and test specific features.
  • Communication and Collaboration
    • Respond to agent queries in a timely and accurate way.
    • Share feature requests and effective workarounds with team members.

Ripple Logics is a dynamic company that values exceptional support and experiences. As a Customer Support Agent, you will be an integral part of our team, working closely with agents, sales support, and internal staff to deliver high-quality support.

If you are an excellent communicator with a passion for delivering exceptional support, we encourage you to apply for this opportunity.



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