Customer Experience Lead
3 weeks ago
Serenity Healthcare, LLC is a healthcare technology leader leveraging advanced medical devices to provide long-term success for individuals struggling with mental health challenges. Our mission is to empower people to take back their lives through evidence-based treatments and cutting-edge technologies.
Job Title: Customer Experience LeadWe are seeking an experienced Customer Experience Lead to join our team in Sandy Springs, GA. This dynamic individual will oversee intricate processes, manage performance metrics, and drive exceptional results in a customer-centric call center environment.
Key Responsibilities:- Leverage data-driven insights to optimize call center operations
- Manage performance metrics, policies, and procedures to ensure exceptional customer service
- Identify opportunities to enhance customer service protocols and implement process improvements
- Provide valuable coaching, constructive feedback, and conduct performance evaluations to foster a productive and achievement-oriented environment
- At least 1 year of experience as a customer service supervisor (REQUIRED)
- Background in call center environment
- Proficient in identifying and measuring core competencies and performance metrics
- Passion for supporting individuals facing mental health challenges
- Ability to make sound decisions amidst competing priorities
- Exceptionally organized with acute attention to detail
- Driven and self-motivated
- Exceptional customer service, communication, problem-solving, and de-escalation skills
- Medical, Dental, Vision Insurance
- Competitive compensation ($60,000 - $80,000 per year)
- No cold calling or sales involved
- Generous PTO plus 10 major holidays off
- 401K retirement plan
- Employee Referral Program
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Customer Experience Lead
2 weeks ago
Atlanta, Georgia, United States Playfly LLC Full timeAbout the PositionWe are seeking a Customer Experience Lead to join our team. In this role, you will be responsible for leading our ticket sales and customer service efforts, ensuring exceptional experiences for our customers.Main ResponsibilitiesLead a team of ticket office and event staff, providing guidance and support to deliver high-quality customer...
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Lead Customer Experience Representative
3 weeks ago
Atlanta, Georgia, United States Serenity Healthcare, LLC Full timeJob OverviewSerenity Healthcare, LLC is a dynamic healthcare technology company that is revolutionizing the customer experience. We are seeking a skilled Lead Customer Experience Representative to join our team and drive exceptional results in a customer-centric environment.The ideal candidate will have at least 1 year of experience as a customer service...
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Transformation Lead for Customer Experience
13 hours ago
Atlanta, Georgia, United States Centegix Full timeAt Centegix, we are committed to creating safer spaces through innovative technology. Our award-winning CrisisAlert platform is a powerful tool for emergency response.About the RoleThis is an exciting opportunity to join our team as a Transformation Lead for Customer Experience. As a key member of our organization, you will be responsible for leading the...
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Customer Experience Specialist Lead
3 weeks ago
Atlanta, Georgia, United States Phase 3 Marketing and Communications Full timeJob Description:We are seeking a highly skilled Customer Experience Specialist to join our team. This role is responsible for account coordination and sales support to ensure the retention and growth of multiple customer accounts.Key Responsibilities:Customer Service: Provide exceptional customer service, order entry, forecasting, quoting, and...
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IT Project Manager Lead
2 weeks ago
Atlanta, Georgia, United States Transformation Lead Full timeWe are seeking a highly skilled and experienced Senior IT Project Manager to lead and oversee complex IT projects from initiation to delivery. The ideal candidate will have a proven track record of managing large-scale IT initiatives, delivering results on time and within budget, and fostering effective collaboration across technical and business teams.Key...
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Customer Experience Manager
2 weeks ago
Atlanta, Georgia, United States UP Entertainment Full timeJob SummaryWe are seeking a highly experienced and skilled Customer Experience Manager to lead our customer service team at UP Entertainment. As a key member of our team, you will be responsible for delivering exceptional customer experiences through strategic planning, process optimization, and team leadership.About the RoleThe Customer Experience Manager...
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Customer Experience Supervisor
3 weeks ago
Atlanta, Georgia, United States Airport Retail Management Full timeAirport Retail Management is seeking a Customer Experience Supervisor to lead our sales team and provide exceptional customer service. This role involves managing the sales team, upholding customer service standards, and driving sales growth.Key ResponsibilitiesCustomer Experience:Ensure that every customer interaction meets or exceeds company customer...
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Customer Experience Champion
3 weeks ago
Atlanta, Georgia, United States Hitachi Energy Full timeCompany Overview:At Hitachi Energy, we are committed to delivering innovative solutions that meet the evolving needs of our customers. Our team of experts works tirelessly to provide exceptional customer experiences, and we are seeking a talented individual to join our ranks as a Customer Experience Champion.About the Role:Take the lead on all customer...
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Customer Experience Director
2 weeks ago
Atlanta, Georgia, United States Boardwalk Burger and Fries - ATL Full timeAbout This RoleWe are seeking an experienced Customer Experience Director to join our team at Boardwalk Burger and Fries - ATL. As a key member of our management team, you will be responsible for leading our customer experience strategy, developing and implementing initiatives to drive customer satisfaction and loyalty.Key ResponsibilitiesCustomer Experience...
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Customer Experience Specialist
4 weeks ago
Atlanta, Georgia, United States Aeropostale Full timeAeropostale is a leading retailer of casual clothing and accessories for men, women, and children. We are seeking a Customer Experience Specialist to join our team, responsible for delivering an exceptional shopping experience for our customers.This role offers a competitive salary of $42,000 per year, with opportunities for career advancement and...
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Lead Mixologist and Customer Experience Manager
1 month ago
Atlanta, Georgia, United States Chattahoochee Food Works Full timeJob OverviewWe are seeking a skilled Mixologist and Customer Experience Manager to join our team at Chattahoochee Food Works.
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Customer Experience Liaison
4 weeks ago
Atlanta, Georgia, United States Hertz Full timeCompany OverviewHertz is a leading provider of car rental services with a commitment to delivering exceptional customer experiences. Our team is dedicated to making every interaction with our customers memorable and satisfying.
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Customer Experience Coordinator
2 weeks ago
Atlanta, Georgia, United States Hampton Inn by Hilton Augusta Full timeAbout Us:Hampton Inn by Hilton Augusta is a leading hospitality company that values exceptional customer service and employee development. We are seeking a talented Front Office Manager to join our team and contribute to our mission of delivering memorable experiences to our guests.Key Responsibilities:Lead and motivate front office staff to achieve...
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Customer Experience Advocate
2 weeks ago
Atlanta, Georgia, United States Abnormal Security Full timeAbout the PositionAbnormal Security is seeking a skilled Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesClient Relationship Management: Develop and maintain strong relationships with...
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Customer Experience Director
3 weeks ago
Atlanta, Georgia, United States Serenity Healthcare Full timeCustomer Experience DirectorAt Serenity Healthcare, we are passionate about delivering exceptional customer experiences. We are seeking a skilled Customer Experience Director to lead our call center team and drive results. As a key member of our organization, you will oversee intricate processes, manage performance metrics, and identify opportunities to...
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Customer Experience Consultant
14 hours ago
Atlanta, Georgia, United States Brad Bollier - State Farm Agent Full timeSalary and CompensationWe offer a competitive salary, ranging from $40,000 to $60,000 per year, depending on experience, plus a performance-based commission structure. This comprehensive compensation package ensures that you are fairly rewarded for your hard work and dedication.Job ResponsibilitiesAs a Customer Relations Representative, your key...
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Customer Experience Representative
4 weeks ago
Atlanta, Georgia, United States Momar Full timeMomar, a leading specialty chemical manufacturing company in Atlanta GA, is looking for an experienced Customer Service Representative to join their team. This role reports directly to the Customer Service Supervisor and involves interacting with both internal and external customers via phone and email.Key ResponsibilitiesServe as the primary point of...
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Customer Experience Associate
2 weeks ago
Atlanta, Georgia, United States Jenis Splendid Ice Creams LLC. Full timeAt Jeni's Splendid Ice Creams, we are seeking a Customer Experience Associate to join our Krog Stoveworks team. This role is responsible for leading shifts and performing limited executive functions, including inventory management and handling deposits.The ideal candidate will be a passionate customer service professional with a strong work ethic, great...
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Customer Experience Specialist
4 weeks ago
Atlanta, Georgia, United States Knitwell Group Full timeAbout UsKnitwell Group is a leading retailer of modern, feminine, and versatile clothing for women. We strive to create a confident and inspiring shopping experience for our customers. At the heart of our mission is the importance of personalized service and building strong relationships with our clients.The JobWe are seeking a Sales Associate to join our...
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Customer Satisfaction Lead
2 weeks ago
Atlanta, Georgia, United States W.W. Williams Company Full timeCareer OpportunityWe are looking for a highly motivated and experienced Customer Satisfaction Lead to join our team and drive customer satisfaction to new heights.The successful candidate will have a strong background in customer relations, team leadership, and operations management.The Customer Satisfaction Lead will be responsible for developing and...