Lead Customer Experience Representative

19 hours ago


Atlanta, Georgia, United States Serenity Healthcare, LLC Full time
Job Overview

Serenity Healthcare, LLC is a dynamic healthcare technology company that is revolutionizing the customer experience. We are seeking a skilled Lead Customer Experience Representative to join our team and drive exceptional results in a customer-centric environment.

The ideal candidate will have at least 1 year of experience as a customer service supervisor and a background in a call center environment. They should be proficient in identifying and measuring core competencies and performance metrics.

As a Lead Customer Experience Representative, you will lead our call center team and leverage data-driven insights to oversee intricate processes. You will also manage performance metrics, policies, and procedures, and identify opportunities to enhance customer service protocols.

Responsibilities:

  • Leverage data-driven insights to oversee intricate processes
  • Manage performance metrics, policies, and procedures
  • Identify opportunities to enhance customer service protocols
  • Provide valuable coaching, constructive feedback, and conduct performance evaluations
  • Foster a productive and achievement-oriented environment

Salary: $60,000 - $80,000 per year



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