Customer Experience Specialist Lead

17 hours ago


Atlanta, Georgia, United States Phase 3 Marketing and Communications Full time
Job Description:

We are seeking a highly skilled Customer Experience Specialist to join our team. This role is responsible for account coordination and sales support to ensure the retention and growth of multiple customer accounts.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service, order entry, forecasting, quoting, and reporting.
  • Achieving Customer Satisfaction: Efficiently manage requests for pricing/estimating, order entry, implementing change orders, project consultation, monitoring production and due dates (project management), and communicating with senior sales and production teams.
  • Primary Point of Contact: Serve as the primary point of contact for the work they manage and be responsible for reporting, problem solving, quoting, and paperwork required.
  • Sourcing and Data Entry: Sourcing, data entry, timely follow up to all quotes and client requests, and general administrative responsibilities.
  • Relationship Building Skills: Build strong relationships with clients, possess relationship building skills, and be comfortable working directly with clients.
  • Client Consultation and Pricing: Provide client consultation, pricing, ongoing account maintenance, and have expert knowledge of all Phase 3 products.
Requirements:
  • Bachelor's degree preferred.
  • Minimum of 2 years account management/customer service experience required.
  • Must work well in a very fast-paced, deadline-oriented environment; have strong organizational and problem-solving skills; good attention to detail; be able to communicate effectively and work well with others in a team environment.
  • Working knowledge of Microsoft Office software, Adobe Illustrator, and Suite.
  • Expert relationship building skills.
  • Detail oriented.
  • Expert organizational skills.
  • Project management, event management, or prior administrative skills preferred.
Benefits:
  • Medical + Dental + Vision.
  • Company Paid Life Insurance and AD&D.
  • Health Savings Account.
  • Employee Assistance Program.
  • 401k and Roth IRA.
  • Active & Fit.
  • Generous PTO schedule.
  • $500 Employee Referral Bonus.


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