Customer Experience Director
3 weeks ago
At Serenity Healthcare, we are passionate about delivering exceptional customer experiences. We are seeking a skilled Customer Experience Director to lead our call center team and drive results. As a key member of our organization, you will oversee intricate processes, manage performance metrics, and identify opportunities to enhance customer service protocols.
Key Responsibilities:
• Leverage data-driven insights to inform process improvements
• Manage performance metrics, policies, and procedures
• Identify opportunities to enhance customer service protocols
• Provide coaching, feedback, and conduct performance evaluations
About Serenity Healthcare
Serenity is a healthcare technology leader that leverages advanced medical devices to provide long-term success for individuals facing health challenges. Our goal is to empower individuals to take back their lives through cutting-edge treatments like TMS and Ketamine.
What We Offer
• Competitive compensation ($65,000 - $80,000 per year)
• Medical, dental, vision insurance
• Clear paths for growth and advancement
• Generous PTO plus 10 major holidays off
• 401K retirement plan
A Day in the Life
As a Customer Experience Director, you will have the opportunity to make a meaningful impact on the lives of those we serve. With a focus on driving exceptional results, you will be empowered to transform lives and revolutionize the customer experience.
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