Club Operations Manager

1 week ago


Tucson, Arizona, United States Planet Fitness - PFNoCritics Full time
Job Summary

The Club Manager will be responsible for overseeing the day-to-day operations of the gym to ensure an exceptional member experience and a financially successful club. This includes leading a team of employees in a positive and motivating manner, with a focus on continuous training and development.

Key Responsibilities
  • Staff Management
    • Recruit, hire, train, and develop a high-performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
    • Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
    • Schedule staff and ensure all shifts are covered.
  • Leadership and Accountability
    • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to Planet Fitness values and goals.
    • Resolve employee issues or concerns.
    • Manage disciplinary/termination activities.
  • Front Desk Operations
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate all member requests, issues, and questions.
  • Facility Management
    • Ensure prompt opening/closing of the gym.
    • Oversee cleanliness and maintenance of the facility, including taking responsibility for the largest section of cleaning daily.
    • Ensure safety of employees, members, and club property.
    • Determine and communicate equipment repair in a timely manner.
  • Marketing and HR
    • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
    • Prepare all HR-related forms and send to Corporate Payroll Team.
    • Track statistics and reports (weekly, monthly, annually).
  • Additional Responsibilities
    • Backup support for any employee who is absent.
Qualifications and Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Exceptional leadership, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 75lbs.
  • Will occasionally encounter toxic chemicals during shift.


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