Club Operations Manager
1 week ago
The Club Manager will be responsible for overseeing the day-to-day operations of the gym to ensure an exceptional member experience and a financially successful club. This includes leading a team of employees in a positive and motivating manner, with a focus on continuous training and development.
Key Responsibilities- Staff Management
- Recruit, hire, train, and develop a high-performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
- Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
- Schedule staff and ensure all shifts are covered.
- Leadership and Accountability
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to Planet Fitness values and goals.
- Resolve employee issues or concerns.
- Manage disciplinary/termination activities.
- Front Desk Operations
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate all member requests, issues, and questions.
- Facility Management
- Ensure prompt opening/closing of the gym.
- Oversee cleanliness and maintenance of the facility, including taking responsibility for the largest section of cleaning daily.
- Ensure safety of employees, members, and club property.
- Determine and communicate equipment repair in a timely manner.
- Marketing and HR
- Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
- Prepare all HR-related forms and send to Corporate Payroll Team.
- Track statistics and reports (weekly, monthly, annually).
- Additional Responsibilities
- Backup support for any employee who is absent.
- Superior customer service skills, preferably in the fitness industry.
- Exceptional leadership, diplomacy, and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic, and energetic.
- Strong problem resolution skills.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 75lbs.
- Will occasionally encounter toxic chemicals during shift.
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