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Director of Stewarding Operations

2 months ago

Tucson, Arizona, United States HEI Hotels & Resorts Full time

Job Summary

The Executive Steward is a key member of the hotel's management team, responsible for overseeing the stewarding operations across various departments, including culinary, restaurants, banquets, and country club. This role requires a high level of leadership, organizational, and communication skills to ensure seamless execution of daily and special events.

Key Responsibilities

  • Oversee and manage the stewarding team to ensure efficient and effective cleaning and organization of areas, including restaurants, banquets, and country club.
  • Develop and implement strategies to maintain high standards of cleanliness and organization, ensuring a positive guest experience.
  • Manage inventory levels of stewarding chemicals, china, glass, and silver, ensuring adequate supplies are available at all times.
  • Collaborate with executive chef, director of outlets, director of banquets, director of housekeeping, and country club leaders to ensure smooth operation of all stakeholders.
  • Ensure proper set-up, breakdown, and maintenance of all banquet functions, including coordination with vendors and staff.
  • Interview, hire, and train new stewards as required, maintaining proper administrative records on associates.
  • Manage team to ensure floors are swept and mopped, spills are picked up immediately, and wet floor signs are used as necessary.
  • Manage team to clean walls, tables, racks, sinks, floor mats, and disposal area, polishing stainless steel as required.
  • Manage team to clean ovens, hoods, filters, drains, hot boxes, steam tables, flat boxes, and ceiling vents, according to schedule or as specified by the executive chef or chef of their respective area of responsibility.
  • Manage team to ensure all trash is emptied at end of shifts, containers are washed out, and returned to kitchens.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job-related duties as assigned.

Qualifications

  • High School Diploma or equivalent preferred.
  • At least 4 years of experience as Executive Steward or similar leadership capacity.
  • Knowledge of service ware and how to maintain same to complement guest experience.
  • Ability to push/pull service carts weighing up to 150 pounds with or without reasonable accommodation.
  • Ability to transport heavy objects through a crowded room with or without reasonable accommodation.
  • Ability to grasp, lift, and carry, move or push goods on a hand cart/truck weighing a maximum of 200lbs. with or without reasonable accommodation.
  • Ability to operate dish machine, burnisher, steam cleaner, cardboard bailer, dishware handling, and floor maintenance with or without reasonable accommodation.
  • Effective verbal and written communication skills, with ability to adapt communication style to suit different audiences.