Membership Services Manager

1 week ago

Tucson, Arizona, United States Oak View Group Full time

Company Overview:
Oak View Group is a leading entity in venue development, management, and premium hospitality services tailored for the live event sector. We provide a comprehensive suite of solutions for a diverse array of prestigious venues and an impressive client list that encompasses the most prominent arenas, convention centers, music festivals, performing arts venues, and cultural institutions globally.

Position Overview:
The Member Experience Manager will play a pivotal role in enhancing member interactions and ensuring satisfaction within the club. This position focuses on several key areas:

  • Event Programming: Design and oversee engaging member events that align with club standards and expectations.
  • Communication Strategy: Develop and implement a robust communication plan to effectively convey the club's narrative across all platforms.
  • Member Retention: Lead initiatives aimed at boosting member engagement and retention, including tracking and forecasting member journeys.
  • Onboarding Process: Create and manage a seamless onboarding experience for new members, ensuring they feel welcomed and recognized.
  • Team Leadership: Supervise the Member Experience team, including project management, budgeting, staffing, and training of team members.

Reports To: General Manager

Compensation: This role offers a competitive annual salary range.

Benefits:
Full-time employees are eligible for comprehensive benefits, including health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off.

About the Venue:
The Arizona Sands Club serves a diverse community, including university faculty, athletics teams, and local supporters.

Key Responsibilities:
The Member Experience Manager will focus on both quantitative and qualitative objectives:

  • Drive membership growth and enhance overall member satisfaction.
  • Lead the execution of the Membership Experience strategic plan.
  • Foster a vibrant and interconnected member community.
  • Implement strategies for at-risk member intervention and retention.
  • Maintain clear and consistent communication with members and staff.
  • Organize and execute member events based on feedback.
  • Develop and implement programs that resonate with club members.
  • Craft compelling communications that tell the member story.
  • Manage budgeting related to membership dynamics.

Qualifications:
Ideal candidates will possess:

  1. A preferred undergraduate degree in fields such as business, communications, or hospitality management.
  2. 3-5 years of experience in hospitality, customer relations, or marketing.
  3. Experience in sales, relationship management, or customer service is advantageous.
  4. Proven leadership experience in guiding teams or projects to success.
  5. Proficiency in Microsoft Office applications and CRM tools.

Diversity and Inclusion:
At Oak View Group, we value diversity and believe that inclusivity fosters innovation and excellence. We are committed to creating an environment that reflects the diverse communities we serve.

Equal Opportunity Employer:
Oak View Group is dedicated to providing equal employment opportunities without discrimination based on any legally recognized basis.

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